TITLE: Operations Manager
DIVISION: Operations
REPORTS TO: Director of Operations
FLSA CLASSIFICATION: Exempt/Salary

POSITION OVERVIEW:

The Operations Manager is responsible for managing the day-to-day operations to ensure that our facility is well-managed and performing efficiently and effectively.

PRINCIPLE RESPONSIBILITIES:

• Responsible for ensuring that supervisory personnel effectively schedule labor to produce both efficient and responsive support for our purchasing and sales departments.
• Responsible for facility profit and loss statement and attainment of budget goals.
• Establishes quantitative and qualitative metrics, guidelines, and standards by which the company's efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
• Using historical data and industry benchmarks, forecast, and prepare the operating budget.
• Identify short to long term strategic needs of the organization and execute plans for implementation.
• Responsible for overall business planning including disaster planning, work stoppages, and risk management.
• Responsible for controlling operating expenses and shrinkage, investigates discrepancies, and deviations to ensure that the operating budget is achieved.
• Improves customer service and satisfaction through policy and procedural changes.
• Ensure that all facility employees are provided with a clean, safe, and orderly work environment.
• Develop and administer safety incentive programs to motivate employees.

• Control workers compensation costs through proactive case management and employee safety awareness training.
• Responsible for the supervision of management direct reports as well as employees. Demonstrate a high degree of leadership, initiative, and integrity to cultivate and develop subordinate staff.
• Promote the training and development of support staff with the goal of employee improvement and advancement.
• Create an atmosphere where employees and management strive for the same common team goal.
• Responsible for chairing various round table discussions to educate employees, solicit employee feedback, resolve conflicts, foster open communication, and promote employee involvement in the decision-making process. Involve employees in the process of change and improve employee morale.
• Insightful ability to recognize what must be done, demonstrate the ability to reason, use common sense, good judgement and utilize good decision-making skills.
• Ability to utilize the various management tools available to identify, correct and prevent operation and labor related problems.

REQUIRED SKILLS:

• Understanding of DOT and logistics rules, regulations, and operations.
• Thorough understanding of practices, theories, and policies involved in business and finance.
• Superior verbal and written communication and interpersonal skills.
• Superior managerial and diplomacy skills.
• Extremely proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Excellent analytical, decision-making, and problem-solving skills.

EDUCATION/EXPERIENCE:

• Bachelor's degree or equivalent (Preferred)
• Extensive and diverse background with at least 5 years of related management experience.

• Class A Commercial's Driver's License (Preferred)

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

WORKING CONDITIONS AND PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periods throughout the day. Reaching above shoulder heights, below the waist, or lifting as required to file documents or store materials throughout the workday. Proper lifting techniques are required. May include lifting to 25 pounds on occasion.

The above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements as the employee may be required to perform any other duties as assigned. In the event of an absence where the teammate cannot perform these duties, the Manager will determine who shall perform these duties.

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