The Operations Manager for Thunder Bay (Liquid East / Industrial Services) provides strategic leadership and direct oversight for daily regional operations, including industrial services, liquid waste transfer, material processing, facility/truck repairs, and emergency response services.
Reporting to the District/Branch Manager, this position ensures a safe, continuous, and profitable operation while maintaining full accountability for operational margins, workforce coordination, and regulatory compliance.
Key Accountabilities & Job Duties
Operations & Financial Management
• Daily Coordination: Manage day-to-day regional operations, including scheduling, workforce planning, and emergency response dispatch.
• Reporting: Provide daily operational updates to the Branch Manager.
• Estimates & Strategy: Conduct site visits prior to quoting; collaborate with the business development team to prepare and submit comprehensive quote/tender packages.
• Resource Management: Monitor operational inventory levels in consultation with supervisors and procurement to ensure client readiness.
• Asset & Facility Oversight: Directly manage approximately 46 CVOR service vehicles, waste vehicles, heavy machinery, and regional properties conducting material processing and truck repairs.
• Financial Control: Develop annual budgets, review financial statements monthly, and optimize collections for regional profitability.
Health, Safety, & Environment (EHS)
• Safety Leadership: Enforce compliance with EHS policies, safe work practices, permit conditions, the Highway Traffic Act, and the OH&S Act.
• Committees & Meetings: Actively manage and participate in Joint Health and Safety Committees (JHSC) and regional safety meetings.
• Incident Investigation: Conduct site inspections, audits, and risk assessments;
systematically investigate safety infractions, non-compliance issues, and implement swift corrective actions.
Employee Relations & Leadership
• Team Management: Direct, motivate, and mentor approximately 37 staff employees, including supervisors, administrative assistants, drivers, laborers, mechanics, and technicians.
• Performance Tracking: Conduct annual performance reviews, Job Task Observations (JTOs), and field-level hazard assessments.
• HR Administration: Oversee standard personnel matters including hiring, onboarding, training verification, vacation scheduling, disciplinary measures, and WSIB/claims management.
Job Requirements
• Education: College Diploma or University Degree in Business, Science, or a related field (post-secondary asset).
• Experience: Minimum of 3 to 5+ years of experience in a leadership, managerial, or supervisory capacity within operations.
• Technical Knowledge: Industrial operational experience preferred, including familiarity with chemical/chemical compatibilities, waste vehicle operation, or the pulp and paper/oil and gas sectors. Demonstrate knowledge of MTO regulations and CVOR requirements.
• Licensing: AZ/DZ driver's license is an asset
• Software Proficiency: Proficient in Google Suite of Products (Gmail, Google Doc, Google Sheets, along with Microsoft Suite of Products (Word, Excel, Outlook).
• Core Competencies: Strong analytical, problem-solving, financial control, and crisis-management capabilities alongside exceptional interpersonal and presentation skills.
We thank you for your interest. Only those selected for an interview will be contacted.
We thank you for your interest. Only those selected for an interview will be contacted.
