GEODIS

Operations Manager

GEODIS • $80K — $95K *
Canton, MA 02021In-Person
Transportation
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5-7 years of management experience in logistics or operations
  • Familiarity with warehouse and labor management systems
  • Lean certifications are a plus
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Strong analytical and problem-solving skills
  • Excellent communication abilities for diverse audiences
  • Capability to manage budget and financial performance

Responsibilities

  • Lead daily operations of big and bulky home delivery networks
  • Maintain delivery truck fleet and schedule preventative maintenance
  • Reduce delivery damage, missed windows, and return costs
  • Track and report on key performance metrics
  • Resolve high-level customer complaints effectively
  • Ensure operational excellence and safety compliance in warehouse
  • Oversee staffing, training, and performance management

Benefits

  • Early wage access via the Rain app
  • Free telemedical access to healthcare professionals from day one
  • Health, dental, and vision insurance after 30 days
  • 401(k) retirement savings plan
  • Paid parental leave for new parents
  • Opportunities for career development and mentorship
  • Employee discounts and wellness programs
  • Community volunteer opportunities
  • Daycare discounts available
  • Additional employee perks and benefits
Full Job Description
Operations Manager- Final Mile

Your role on the team:

  • Lead daily operations for local and regional big and bulky home delivery networks.
  • Maintain a well-kept fleet of delivery trucks and schedule preventative maintenance.
  • Reduce damage rates, missed delivery windows, and return product costs.
  • Track key metrics like On-Time Delivery (OTD), cost-per-stop, and revenue per truck.
  • Resolve high-escalation customer complaints regarding damaged property or late arrivals
  • Ensures work orders for repairs and requisitions for replacement of equipment are submitted to the appropriate persons
  • Confers with others to ensure coordination of warehouse activities with activities of other functional areas such as customer service and sales
  • Partners with the customer to maintain a high level of customer satisfaction by communicating frequently with customers and following up on customer concerns and requests
  • Ensures safe operation of the warehouse including meeting company standards for sanitation, maintenance, safety, and security
  • Ensures operational excellence in all warehouse areas, related equipment, and warehouse management systems
  • Leads an efficient and successful operations while successfully mitigating any barriers to success
  • Partners with engineering to implement and maintain proper layout of warehouse and product placement
  • Monitors and ensures facility key performance indicators (KPI) are met in a timely and cost effective manner to ensure the profitability and productivity of the distribution center
  • Ensures adequate staffing, training, coaching and development for employees
  • Reports employees' hours worked to Payroll on a weekly basis
  • Provides hands on management of the distribution center including interviewing, hiring, and training Supervisory and hourly staff; planning, assigning, and directing work; and appraising performance to create a strong company culture
  • Ensures compliance with CTPAT, ISO, AIB, and others regulatory certifications as applicable
  • Effectively manages the budget and P&L of the operation
  • Addresses complaints and resolves problems
  • For food accounts, incumbent is responsible to report food safety problems to senior management to initiate action


What you need:

  • Experience with warehouse management systems preferred
  • Experience with labor management systems and productivity initiatives preferred
  • Lean certifications preferred
  • Must be PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPoint
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
  • Ability to write reports, business correspondence, and procedure manuals
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form


What you gain from joining our team:

  • Access wages early with the Rain financial wellness app
  • Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment!
  • Health, dental, and vision insurance after 30 days of employment
  • 401k
  • Paid maternity and parental leave
  • Access to career development, employee resource groups, and mentorship programs
  • Employee discounts
  • Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
  • Free financial wellness programs
  • Daycare discount program
  • Opportunities to volunteer and give back to your community
  • + more!


Join our Team!

  • Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview.


OR

  • Text DELIVER to 88300 to Apply!


About GEODIS

GEODIS is a global logistics provider with over 41,000 employees and a presence in over 120 countries. The company offers a range of services including supply chain optimization, freight forwarding, contract logistics, distribution and express delivery. GEODIS serves a variety of industries including automotive, retail, healthcare, and aerospace. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about GEODIS
Size
41,000 employees
Industry
Transportation
* Ladders Estimates

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