Tech Electronics is seeking an experienced
Operations Manager to lead and grow our Denver operations with a strong focus on
fire alarm and life safety systems. This role is responsible for overseeing day-to-day operational execution, driving customer satisfaction, improving operational performance, and developing a high-performing team of technicians, project personnel, and support staff.
The ideal candidate will have a strong background in
fire alarm systems, installation, service, inspections, and code compliance, combined with proven leadership experience in the low-voltage, electrical, or life safety industry. This individual will serve as a key leader within the Denver office, partnering with sales, project management, technicians, and customers to deliver exceptional service and operational excellence.
Essential ResponsibilitiesOperations Leadership- Lead all operational activities for the Denver office, including fire alarm installation, service, inspections, testing, and customer support.
- Manage daily workflows to ensure projects and service commitments are completed safely, efficiently, on time, and within budget.
- Establish operational goals, metrics, and processes that support company growth and customer satisfaction.
- Identify opportunities to improve productivity, profitability, quality, and overall team performance.
- Partner with leadership to develop and execute strategic plans for market growth.
Fire Alarm & Life Safety Expertise- Provide technical leadership and operational oversight for fire alarm systems, including installation, programming, testing, troubleshooting, and service.
- Ensure work is performed in accordance with applicable fire alarm codes, standards, AHJ requirements, and customer specifications.
- Support complex fire alarm projects by providing technical guidance and resolving challenges in the field.
- Maintain strong knowledge of fire alarm manufacturers, system design, inspection requirements, and industry best practices.
- Serve as a resource for technicians, project managers, sales teams, and customers regarding fire alarm solutions.
Team Development & Leadership- Recruit, train, mentor, and develop technicians, project personnel, and operational team members.
- Create a culture focused on safety, accountability, quality workmanship, and customer service.
- Conduct regular performance discussions and provide coaching to support employee growth.
- Promote continuous learning, certifications, and technical development within the team.
- Ensure staffing levels and resources align with business needs.
Project & Service Management- Oversee execution of fire alarm installation and service projects from kickoff through completion.
- Partner with project managers to monitor schedules, budgets, labor utilization, and customer expectations.
- Support estimating, planning, and resource allocation for upcoming projects.
- Ensure accurate documentation, reporting, and closeout processes.
- Monitor service performance, response times, and customer satisfaction metrics.
Safety & Compliance- Champion a strong safety culture and ensure compliance with company safety policies and procedures.
- Ensure technicians have proper training, tools, equipment, and certifications required to perform work safely.
- Support quality assurance efforts and ensure work meets Tech Electronics standards.
Customer & Business Relationships- Build and maintain strong relationships with customers, vendors, subcontractors, and industry partners.
- Participate in customer meetings and provide operational support for key accounts.
- Partner with sales leadership to identify growth opportunities and support business development efforts.
- Represent Tech Electronics as a trusted provider of fire alarm and life safety solutions.
QualificationsRequired Qualifications- 5+ years of experience in fire alarm systems, life safety systems, low-voltage systems, or a related technical field.
- Previous leadership or management experience overseeing technicians, installers, service teams, or operational functions.
- Strong understanding of fire alarm installation, inspection, testing, troubleshooting, and maintenance.
- Experience working with NFPA 72 requirements and local Authority Having Jurisdiction (AHJ) processes.
- Ability to read and interpret drawings, specifications, and technical documentation.
- Strong organizational, problem-solving, and communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications- NICET certification in Fire Alarm Systems or equivalent industry certification.
- Experience managing fire alarm service and installation operations.
- Experience with low-voltage systems including security, access control, video surveillance, or communications systems.
- Previous experience managing a branch, department, or regional operation.
- Strong understanding of construction processes and commercial projects.
