Job Type
Full-time
Description
Advantage - Operations Manager, Topeka, KS $80,000 - $110,000 Base + Bonus Program
You will be responsible for driving operational excellence, production, margin performance, and a 5-star customer experience. This role requires strong leadership, financial awareness, and the ability to align people, process, and performance.
Key Responsibilities- Oversee day-to-day operations of the service and install teams to ensure timely project completion and service calls
- Effectively communicate expectations and accountability to branch teammates to increase revenue, manage workload and job costs, and achieve production and margin objectives
- Promote customer satisfaction through high-quality service and a 5-star experience at every customer touch point, maintaining a minimum Google rating of 4.8
- Monitor job schedules, labor costs, and resource allocation to drive optimal performance
- Manage budgets, expenses, and overall financial performance of the department
- Monitor and drive KPIs, including revenue, close rates, average ticket, productivity, and margins
- Foster a positive, accountable, and safe work environment, ensuring compliance with safety regulations
- Ensure high-quality service delivery that meets or exceeds customer expectations
- Implement quality control measures to maintain industry standards and protect the company's reputation
- Oversee and ensure proper use of field service platforms such as ServiceTitan
- Serve as the primary operational leader and point person for the branch
Requirements
What We're Looking For- HVAC experience required - five (5)+ years of progressive leadership experience in residential HVAC
- Strong understanding of service, installation, sales, and operational best practices
- Demonstrated success managing P&L in a residential service environment
- Ability to balance strategic thinking with hands-on execution
- Highly organized with strong operational discipline
- Strong communicator who can motivate teams and hold them accountable
- Experience leading through growth and change preferred
Compensation & Benefits- $80,000 - $110,000+ base salary, plus bonus program
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Leadership development and growth opportunities within a growing platform
If you're ready to build teams, drive results, and lead a branch to the next level - we're ready to talk.
