Acadia is seeking an Operations Manager for The Shops at Skyview. The Operations Manager will have primary responsibility for the day-to-day operations of The Shops at Skyview, a 560,000 SF enclosed mixed-use retail complex located at 40-24 College Point Blvd, Flushing, NY 11354, encompassing the Skyview Retail center, Parking Garage, and Skyview Condominium. This role ensures the property is safe, well-maintained, operationally excellent, and in full compliance with all applicable New York City codes and regulations. The Operations Manager will oversee contracted services, manage vendor relationships, support capital projects, and serve as a key point of contact for tenants and stakeholders.
Key Responsibilities:
Facilities & Building Operations- Coordinate the operational aspects of the property in a manner that protects, maintains, and improves the physical, aesthetic, and experiential conditions of the building and common areas.
- Perform daily inspections of the site including exterior walks, façade, roof, common areas, tenant spaces, vacant spaces, parking garage, and mechanical equipment rooms.
- Oversee all building systems including HVAC, plumbing, electrical, elevators, fire/life safety, and other critical infrastructure; ensure systems are operating efficiently and in compliance with applicable codes.
- Develop and implement preventive and corrective maintenance plans; manage work order systems and ensure timely resolution of all maintenance issues.
Contracted Services & Vendor Management- Oversee all contracted services including, but not limited to, Janitorial/Housekeeping, Security, Engineering/HVAC, Vertical Transportation, Parking, Snow Removal, Landscaping, Pest Control, and Fire/Life Safety; ensure all contracted deliverables are met and consistent with industry standards.
- Assist the General Manager in selecting and supervising external contractors and service providers; hold vendors accountable to contract scope, performance standards, and budget.
- Oversee overall execution and quality review of contracted work services.
Budget & Financial Oversight- Assist the General Manager in developing and managing the annual facilities and operations budget; monitor expenditures against budget and proactively identify variances.
- Seek cost savings and operational efficiencies; ensure service contracts align with budgetary goals and portfolio-level initiatives.
- Process, track, and support insurance claims to ensure proper closeout and future mitigation of exposure.
Compliance, Safety & Regulatory- Ensure compliance with all applicable local, state, and federal regulations, including NYC Department of Buildings (DOB), FDNY, OSHA, environmental codes, and building safety laws.
- Actively track and assist in clearing all DOB, FDNY, and other agency violations; ensure timely resolution and proper documentation.
- Maintain compliance with all applicable NYC Local Law requirements (including but not limited to Local Law 11, Local Law 97, and other energy and façade regulations).
- Develop, implement, and maintain emergency response and preparedness procedures; coordinate with building security and local emergency services.
- Conduct routine health, safety, and compliance inspections; coordinate and document corrective actions as necessary.
Project Management- Lead small- to mid-scale renovation and capital improvement projects; coordinate planning, procurement, scheduling, and contractor oversight through project completion.
- Work cooperatively with the Construction Department and Tenant Coordination team to expedite the completion of Landlord work and delivery of tenant possession.
- Support the General Manager in all aspects of repair and maintenance (R&M) planning and subsequent execution to meet contract and quality standards.
Tenant & Stakeholder Relations- Maintain positive tenant relations and promptly respond to all tenant requests and operational concerns; ensure high standards of customer service and occupant satisfaction.
- Maintain an effective working relationship with the leasing team; assist with existing condition surveys, tenant openings, and potential tenant site tours.
- Assist the third party ancillary income team with coordination and operations of kiosk and vending tenants.
- Coordinate logistics for on-site marketing events in conjunction with the Director of Marketing.
General- Assume additional responsibilities and perform special projects as needed or as directed by the General Manager.
- Maintain professional networks and relationships within and outside the company to advance operational knowledge and service quality.
Qualifications:
- Bachelor's degree required; degree in Facilities Management, Real Estate, Business Administration, or a related field preferred.
- Minimum 5 years of experience in facilities or property management; commercial retail shopping center experience strongly preferred.
- Prior commercial real estate (CRE) experience is required.
- Demonstrated experience overseeing contracted services, managing vendors, and supporting capital improvement projects.
- Familiarity with NYC regulatory environment including DOB, FDNY, Local Laws, and OSHA requirements strongly preferred.
- Strong knowledge of commercial building systems including HVAC, electrical, plumbing, elevators, and fire/life safety.
- Excellent organizational skills with the ability to manage multiple priorities simultaneously while maintaining strong attention to detail.
- Strong written and verbal communication skills; comfortable presenting to management, tenants, and external stakeholders.
- Proficient in Microsoft Office Suite including Word, Excel, and Outlook; experience with work order or property management software a plus.
- Demonstrated ability to manage budgets, track expenditures, and identify cost savings.
- Self-starter with the ability to work independently and with minimal supervision; proactive and solutions-oriented.
- Ability to prioritize effectively, work under pressure, and meet tight deadlines.
- Proficiency in Mandarin is a plus but not required.
- On-call availability required for after-hours emergencies and critical building incidents.
- May require occasional lifting, climbing ladders, and inspecting mechanical and utility spaces.
- Fast-paced, multi-tenant retail environment; ability to manage competing priorities is essential.
The base salary compensation range for this role reflects the wide range of factors that are considered in making compensation decisions, including but not limited to, skill sets; experience and training; licensure and certifications; and other business and organizational needs. Compensation decisions are dependent on the facts and circumstances of each individual. A reasonable estimate of the current base salary range for this position is $120,000 to $135,000.
Employees may also be eligible to participate in an annual discretionary bonus program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
