TeleTech

Operations Management Analyst

TeleTech$69K — $158K *
Aerospace & Defense
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • 12+ years of experience in operations management principles and compliance requirements
  • 5+ years of experience supporting the Department of Defense (DoD)
  • Proficiency in Microsoft SharePoint, SOCCER, AFRIMS, REMIS, and SIP systems
  • Skill in managing classified and unclassified materials securely
  • Ability to travel up to 25% of the time
  • Active Secret clearance
  • High school diploma or GED.

Responsibilities

  • Act as the primary point of contact for organizational operations management
  • Ensure smooth day-to-day operations and resolve issues
  • Coordinate with internal teams and external agencies
  • Analyze operational issues using trend data and provide recommendations
  • Train staff on submission and tracking in Microsoft SharePoint and SOCCER systems
  • Conduct self-inspections and prepare detailed reports with corrective actions
  • Track manpower and maintain organizational charts and files.

Benefits

  • Collaborative people-first culture that supports engagement
  • Flexibility for remote, hybrid, or onsite work arrangements
  • Opportunities for professional development and training
  • Support for compliance with federal regulations and policies.
  • Access to a wide network of DoD stakeholders and senior leadership relationships.
Full Job Description
Operations Management Analyst

The Opportunity:

Serve as the primary point of contact for organizational operations management (OM) as an OM Analyst. Ensure seamless day-to-day operations, identify and resolve issues, and support compliance and efficiency across multiple functional areas. Serve as the OM point-of-contact for the organization. Coordinate with internal teams and external agencies such as base facilities, personnel, security, IT support, foreign disclosure, travel, and public affairs. Identify, analyze, and evaluate operational issues using trend data and organizational knowledge. Provide recommendations for unresolved problems and follow up on corrective actions. Train staff on proper submission and tracking of packages in Microsoft SharePoint and SOCCER systems. Ensure timely completion of OM suspenses, staff packages, operating instructions, and awards. Conduct self-inspections and prepare detailed reports with corrective actions. Monitor activities for compliance with regulations, directives, and policies. Meet with key stakeholders to assess satisfaction, explain policies, and resolve issues. Maintain effective relationships with senior leadership, DoD agencies, and other organizations. Track manning, prepare organizational charts, manage files and forms, process classified or unclassified mail, and prepare correspondence. Assist with ordering office supplies and maintaining inventory lists. Support the development and publication of program documentation, plans, directives, reports, and briefings. Maintain master files and tracking systems for program data and deficiencies. Support special initiatives, perform research, and prepare detailed responses.

You Have:

  • 12+ years of experience with OM principles and compliance requirements

  • 5+ years of experience supporting the DoD

  • Experience with Microsoft SharePoint, SOCCER, AFRIMS, REMIS, and SIP systems

  • Ability to manage classified and unclassified materials securely

  • Ability to travel up to 25% of the time

  • Secret clearance

  • HS diploma or GED

Nice If You Have:

  • Experience working with DoD agencies or military organizations

  • Experience with regulatory compliance and quality improvement processes

  • Possession of excellent communication, analytical, and problem-solving skills

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information;Secret clearance is required.

Compensation

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual9s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $69,300.00 to $158,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen9s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.

  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.

  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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