TeleTech

Operations Management Analyst

TeleTech$69K — $158K *
Business Services
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • 12+ years of experience with operations management (OM) principles and compliance requirements
  • 5+ years of experience supporting the Department of Defense (DoD)
  • Proficiency in Microsoft SharePoint, SOCCER, AFRIMS, and SIP systems
  • Experience managing classified and unclassified materials securely
  • Ability to travel up to 25% of the time
  • Possession of a Secret clearance
  • High school diploma or GED

Responsibilities

  • Serve as the primary point of contact for operations management
  • Coordinate with internal teams and external agencies
  • Identify, analyze, and recommend solutions for operational issues
  • Train staff on submission and tracking in Microsoft SharePoint and SOCCER
  • Conduct self-inspections and prepare detailed compliance reports
  • Monitor activities for regulatory compliance
  • Assist with the preparation of program documentation and correspondence

Benefits

  • Opportunity for professional development and training
  • Engagement in a supportive, people-first work culture
  • Flexible working arrangements (remote, hybrid, or onsite)
  • Involvement with senior leadership and diverse teams
  • Participation in special initiatives and impactful projects
Full Job Description
Operations Management Analyst

The Opportunity:

Serve as the primary point of contact for organizational operations management (OM) as an OM Analyst. Ensure seamless day-to-day operations, identify and resolve issues, and support compliance and efficiency across multiple functional areas. Serve as the OM point-of-contact for the organization. Coordinate with internal teams and external agencies such as base facilities, personnel, security, IT support, foreign disclosure, travel, and public affairs. Identify, analyze, and evaluate operational issues using trend data and organizational knowledge. Provide recommendations for unresolved problems and follow up on corrective actions. Train staff on proper submission and tracking of packages in Microsoft SharePoint and SOCCER systems. Ensure timely completion of OM suspenses, staff packages, operating instructions, and awards. Conduct self-inspections and prepare detailed reports with corrective actions. Monitor activities for compliance with regulations, directives, and policies. Meet with key stakeholders to assess satisfaction, explain policies, and resolve issues. Maintain effective relationships with senior leadership, DoD agencies, and other organizations. Track manning, prepare organizational charts, manage files and forms, process classified or unclassified mail, and prepare correspondence. Assist with ordering office supplies and maintaining inventory lists. Support the development and publication of program documentation, plans, directives, reports, and briefings. Maintain master files and tracking systems for program data and deficiencies. Support special initiatives, perform research, and prepare detailed responses.

You Have:

  • 12+ years of experience with OM principles and compliance requirements

  • 5+ years of experience supporting the DoD

  • Experience with Microsoft SharePoint, SOCCER, AFRIMS, and SIP systems

  • Ability to manage classified and unclassified materials securely

  • Ability to travel up to 25% of the time

  • Secret clearance

  • HS diploma or GED

Nice If You Have:

  • Experience working with DoD agencies or military organizations

  • Experience with regulatory compliance and quality improvement processes

  • Possession of excellent communication, analytical, and problem-solving skills

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information;Secret clearance is required.

Compensation

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual9s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $69,300.00 to $158,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen9s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.

  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.

  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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