Wells Fargo

Operations Incident Management

Wells Fargo • $80K — $95K *
Chandler, AZ 85225In-Person
Business Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 4+ years in Business Execution, Implementation, or Strategic Planning experience.
  • 2+ years of incident management experience, in technology or operations.
  • 1+ year of experience with Service Now.
  • Strong organizational skills under pressure with tight deadlines.
  • Self-starter with an ability to identify gaps and develop solutions.

Responsibilities

  • Lead incident response for multiple business groups on strategic initiatives.
  • Ensure cost-effective solutions and manage operational pipelines.
  • Research operational strategies requiring analytical skills.
  • Independently recommend support functions and provide leadership.
  • Assist in planning programs focusing on risk mitigation and customer experience.
  • Collaborate on project plans and create policies and procedures with team leaders.
  • Manage relationships and implement initiatives with cross-functional partners.

Benefits

  • Hybrid work schedule requiring in-office attendance for 3 days a week.
  • Opportunities for on-call rotations and overtime when necessary.
  • Supportive team environment focused on growth and development.
Full Job Description
About this role:

Wells Fargo is seeking a strong team member to join our Global Operations Incident Management team. This role will be responsible for responding to and managing incidents and events that disrupt or impact Global Operations. This role is responsible for communicating across all operations organizations to drive impact assessment during issues, incidents, and events.

In this role, you will:
  • Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives
  • Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations
  • Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business
  • Work independently to make recommendations for support function by providing support and leadership
  • Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience
  • Collaborate and consult with team leaders in developing project plans, policies and procedures
  • Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners


Required Qualifications:
  • 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education


Desired Qualifications:
  • 2+ years incident management (technology, operations, or combination)
  • 1+ Service Now experience
    Experience with Operations executive communications
  • Strong organization skills and adept at working under pressure with short deadlines
  • Self-starter, autonomous and independent - able to identify gaps and create solution


Job Expectations:
  • This position offers a hybrid work schedule requiring 3 days in-office (required) for a minimum of 8 hours each day
  • Ability to work additional hours as needed (on-call rotations) as scheduled
  • Calm under pressure - high stress situations
  • Ability to be curious and ask questions for added clarity


Posting End Date:

13 Sep 2026
*Job posting may come down early due to volume of applicants.

About Wells Fargo

Wells Fargo Careers

Joining Wells Fargo means becoming part of a distinguished financial institution that has been a cornerstone of innovation and leadership in the banking industry. At Wells Fargo, we offer a plethora of job opportunities designed to empower your career growth and development in a diverse and inclusive environment.

Work You’ll Do

At Wells Fargo, you will be part of a team that values diversity and is committed to fostering an inclusive culture. We are looking for professionals who are eager to drive innovation and lead with integrity. Our employees are our greatest asset, and we invest in their professional growth through comprehensive leadership and diversity training programs that are recognized industry-wide.

Explore a Multitude of Career Paths

Whether you're interested in a position in finance, IT, customer service, or management, Wells Fargo has career opportunities in various fields. Our team members benefit from job stability, competitive benefits, and a culture that values and rewards performance and dedication.

Internship Programs

Kickstart your career with a Wells Fargo internship. Our programs provide invaluable industry exposure, professional skills development, and networking opportunities that often lead to full-time employment offers. Interns at Wells Fargo work on real projects, solve actual challenges, and gain the mentorship of seasoned professionals.

Professional Growth and Development

We believe in nurturing the potential of our employees. Wells Fargo offers robust training programs and resources to help every team member excel in their current roles and prepare for future challenges. Growth at Wells Fargo is not just about climbing the career ladder but expanding your skills and expertise to add value to our team and customers.

Benefits and Rewards

Wells Fargo is committed to the well-being of our team members. We offer a comprehensive benefits package that includes health care, retirement plans, and generous paid time off. Additionally, we provide unique perks like employee discounts, adoption assistance, and tuition reimbursement.

Join Our Team

Discover the opportunities waiting for you at Wells Fargo by exploring open positions that match your skills and interests. We are continuously hiring and looking for individuals who bring creativity, passion, and a drive to serve our customers.

Stay Connected

Keep up to date with the latest from Wells Fargo Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that align with your career preferences and get insider tips on crafting the perfect resume and acing your interview.

Networking and Innovation

At Wells Fargo, networking and innovation go hand in hand. We encourage our employees to connect across departments and roles to foster new ideas and strategies that lead to groundbreaking solutions.

Empower Your Career

Step into a role at Wells Fargo where your skills will be honed, your achievements recognized, and your career can flourish. We're not just filling positions; we're building leaders who are equipped to navigate the complexities of the financial world. Join Wells Fargo today and be part of a team that’s redefining the future of banking.
Learn more about Wells Fargo
Size
246,577 employees
Market Cap
$155.2 billion
Industry
Finance & Insurance
Net Income
$3.3 billion
Founded
1852
5 Year Trend
-5.9%
NASDAQ
WFC
* Ladders Estimates

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