Wells Fargo is seeking a strong team member to join our Global Operations Incident Management team. This role will be responsible for responding to and managing incidents and events that disrupt or impact Global Operations. This role is responsible for communicating across all operations organizations to drive impact assessment during issues, incidents, and events.
In this role, you will:
Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives
Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations
Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business
Work independently to make recommendations for support function by providing support and leadership
Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience
Collaborate and consult with team leaders in developing project plans, policies and procedures
Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners
Required Qualifications:
- 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- 2+ years incident management (technology, operations, or combination)
- 1+ Service Now experience
- Experience with Operations executive communications
- Strong organization skills and adept at working under pressure with short deadlines
- Self-starter, autonomous and independent – able to identify gaps and create solutions
Job Expectations:
- This position offers a hybrid work schedule requiring 3 days in-office (required) for a minimum of 8 hours each week
- Ability to work additional hours as needed (on-call rotations) as scheduled
- Calm under pressure – high stress situations
- Ability to be curious and ask questions for added clarity
Posting End Date:
30 Jul 2026
*Job posting may come down early due to volume of applicants.
