Operations Director - Variable & Fixed OperationsHaggerty Auto GroupLocations: Villa Park | Glen Ellyn | West Chicago, IL
Full-Time | Direct Hire | Confidential SearchKey ResponsibilitiesLeadership & Ownership Partnership- Partner directly with dealership ownership on operational strategy and long-term financial goals.
- Provide insight, recommendations, and accountability to dealership department managers.
- Establish and monitor performance metrics across departments.
- Identify opportunities to improve profitability, efficiency, and customer satisfaction.
- Assist ownership and management with operational challenges and department turnarounds.
Fixed Operations- Provide strategic oversight of Service and Parts Operations.
- Improve service pricing, technician productivity, workflow, and overall department profitability.
- Maximize Fixed Operations absorption and departmental performance.
- Assist with parts inventory management and expense control.
- Coordinate Fixed Operations and collision center processes across multiple rooftops.
Variable Operations- Work closely with Sales Management to improve retail traffic, sales volume, commercial opportunities, and overall profitability.
- Strengthen CRM processes, lead execution, follow-up, and customer retention.
- Promote collaboration between Variable and Fixed Operations to maximize total dealership profitability.
Multi-Rooftop Operations- Coordinate operational strategies across Ford and GM dealerships.
- Identify opportunities for increased efficiency and consistency across the group.
- Support DMS optimization and dealership processes.
- Monitor CSI and customer experience benchmarks across all locations.
- Encourage communication and collaboration between departments and rooftops.
What We're Looking ForThe ideal candidate will bring:
- Extensive experience in automotive dealership operations.
- Strong knowledge of both Variable and Fixed Operations.
- Proven experience managing and developing dealership department managers.
- Demonstrated success improving dealership profitability and operational performance.
- Strong understanding of dealership P&L, expense management, forecasting, and financial performance.
- Experience with multi-rooftop dealership operations is highly preferred.
- Strong leadership, communication, and problem-solving skills.
- Ability to establish accountability while building strong relationships with managers and employees.
- Experience with DMS systems and dealership technology.
- A strategic, hands-on approach to dealership operations.
The OpportunityThis is an opportunity to join a
long-standing, family-owned automotive organization in a key leadership role with direct access to ownership and the ability to make a meaningful impact across the entire dealership group.
The Operations Director will play a critical role in strengthening collaboration between departments, developing dealership leadership, improving operational performance, and driving sustainable profitability across the organization.
This position is available due to the retirement of a longtime executive and will be filled through a confidential, direct-hire process.Confidential InquiriesFor confidential preliminary discussions regarding this opportunity, please contact:
Jerry HaggertyBill Haggerty 
