Were seeking an experienced administrative Operations Director to lead our clinic in Hood River, Oregon. In this pivotal role, you will collaborate with leaders across the organization to ensure the delivery of high-quality care and service. This is a full-time, in-office position.

The Operations Director is responsible for leading Clinical, Dental, and Operational Support teams and works closely with the Vice President of Business Operations and Chief Operating Officer to continuously improve staffing, organizational capacity, patient access, staff engagement, coordination, and service delivery. This position also works closely with managers and supervisors to support staff performance, professional development, and continuous improvement. The Operations Director also has significant responsibility for clinical quality and collaborates with Clinical Integration, the Risk Manager, and the Director of Quality and Compliance to promote continuous quality improvement, with particular focus on coordination and integration among clinical disciplines, community partners, and patient-centered systems of care.

As a member of the Senior Leadership Team, the Operations Director collaborates with organizational leaders in the development and implementation of policies, procedures, strategic initiatives, and process improvements that support OCH goals and foster a culture consistent with OCHs mission, vision, and values while ensuring compliance with internal policies and applicable laws and regulations.

Minimum Qualifications:

• Bachelors degree or an equivalent combination of education and relevant professional experience.
• Five or more years of clinic operations leadership experience.
• Five or more years of supervisory or people-management experience.
• Demonstrated experience managing multiple projects and competing priorities while maintaining professionalism and confidentiality.
• Demonstrated experience leading, coaching, and developing staff.
• Knowledge of healthcare operations, regulatory compliance, and patient-centered care delivery.
• Proficiency with Microsoft Office applications and electronic systems used in healthcare or business operations.
• Valid drivers license and clean driving record.
• Ability and willingness to travel between OCH locations.
• Strong leadership and supervisory skills with demonstrated ability to coach, mentor, develop, and support managers and staff.
• Knowledge of staff management, recruitment and selection, employee relations, training, performance improvement, and workplace safety.
• Strong business acumen, including knowledge of financial and business analysis techniques necessary to support budget responsibilities.
• Strong verbal and written communication skills, including the ability to communicate clinical and operational concepts to both clinical and non-clinical audiences.
• Strong analytical and problem-solving skills, including the ability to collect, research, analyze, interpret, and present data and reports.
• Ability to compose professional correspondence, reports, and other written materials.
• Ability to make collaborative decisions consistent with evidence-based practices, established risk management principles, protocols, policies, and procedures.
• Ability to use sound judgment and initiative to identify and resolve operational challenges.
• Strong project management skills, including the ability to organize and prioritize multiple projects with competing timelines.
• Ability to understand and approach work from a systems-level perspective.
• Strong time-management skills with the ability to meet team and organizational goals while maintaining a high level of quality and safety.
• Strong relationship-management skills and demonstrated effectiveness working with multidisciplinary teams in diverse and multicultural environments.
• Ability to inspire trust and confidence and communicate effectively with internal and external stakeholders.
• High level of professionalism, credibility, discretion, and confidentiality.
• Demonstrated ethical leadership and ability to represent OCH positively and professionally within the organization and community.
• Ability to work independently while contributing effectively to a highly collaborative, team-oriented environment.
• Ability to work effectively in situations involving change, complexity, and ambiguity.
• Strong computer skills, including proficiency with Microsoft Office applications such as Word, Excel, and Outlook, as well as Epic or other EHR and operational systems.
• Knowledge of and ability to maintain compliance with HIPAA and other healthcare-related regulations.
• Ability to identify learning needs and goals and develop plans to address them.
• Ability and willingness to work in a dynamic and changing community healthcare environment.
• Ability and willingness to travel between OCH health center sites and other locations in support of organizational needs.
• Availability for occasional evening and weekend work as needed.

Preferred Qualifications:

• Bilingual (Spanish/English)
• Advanced degree in nursing, public health, healthcare administration, business administration, or a related field.
• Experience working within a Federally Qualified Health Center (FQHC) or FQHC Look-Alike.
• Knowledge of HRSA requirements and expectations.
• Understanding of healthcare policy, healthcare finance, reimbursement, and applicable regulatory requirements.
• Experience working in an integrated, team-based care setting, including Patient-Centered Primary Care Home (PCPCH) or Patient-Centered Medical Home (PCMH) models.
• Ability to qualify as a CLIA Laboratory Director.
• Advanced training in management, leadership, team dynamics, or communication.

Benefits:

• Medical, Dental & Vision Insurance
• Life, Long-Term Disability, Accident, & Critical Illness Insurance
• Empower Retirement 401k
• 200 hours of Paid Time Off (PTO)
  • Plus six (6) paid holidays
• Employee Assistance Program (EAP)
• Life Mart- Employee Discounts

Compensation:

• Salaried/Exempt: 100k-115k annually, dependent on experience
• Bilingual Differential: Additionally, we offer $0.75 per hour as compensation for bilingual proficiency in both English and Spanish.