What We Are Looking For

The Operations Cross Functional Manager collaborates with the Cross Functional Committee (CFC) to develop innovative solutions to operational workflow challenges. This role builds strong, trust-based relationships across clinical, operational, and IT teams to drive alignment and shared ownership of patient access priorities. As the CFC identifies, designs, and oversees the implementation of solutions and workflows, the Operations Cross Functional Manager ensures that new processes are effectively sustained and maintained.

The Operations Cross Functional Manager is also responsible for developing reporting streams and audit tools, in partnership with the CFC and IT department, to ensure compliance with established processes. This role reports to both the CFC and the Chief Operating Officer (COO) on the performance of Patient Access departments and locations relative to operational optimization efforts. Additionally, the Operations Cross Functional Manager may be responsible for educating leaders on new workflows and supporting the broader adoption and scaling of pilot initiatives.

Schedule: 10 hours per day/4 days per week, Monday - Friday, 7:30am - 6:00pm |Location: Brier Clinic, San Bernardino, CA

ESSENTIAL FUNCTIONS AND DELIVERABLE

• Foster a goal-oriented, collaborative environment that promotes effective problem solving, advancing Patient Access Optimization to ensure timely, convenient, and equitable access for all patients and communities served by SAC Health.
• Design, implement, and continuously improve the organization's Operational workflows, expand digital scheduling capabilities, advance and monitor technology-enabled improvements, including audit methodologies, compliance standards, reporting structures, and escalation pathways.
• Create and maintain audit tools, scorecards, dashboards, and reporting systems that effectively measure compliance with operational workflows, operational standards, and quality improvement initiatives.
• Conduct ongoing audits and monitoring activities to ensure clinical and operational departments and locations are adhering to approved workflows, policies, and optimization initiatives. Identify workflow variation and monitor long-term sustainability of implemented improvements.
• Drive enterprise scheduling strategy, establish performance standards, define key performance indicators, and ensure alignment with digital access initiatives and enterprise operational goals.
• Prepare and present routine reports to the Cross Functional Committee (CFC), COO and operational leaders regarding compliance rates, audit findings, implementation progress, risks, and opportunities for improvement.
• Identify performance gaps, workflow failures, and compliance concerns. Collaborate with operational leaders to develop corrective action plans, monitor progress, and evaluate effectiveness of interventions.
• Partner with clinical, operational, quality, and IT leaders to support implementation, adoption, and spread of new workflows, pilot programs, and clinical optimization initiatives throughout the organization.
• Serve as a operational subject matter expert by educating leaders and staff on workflow expectations, audit findings, quality standards, and best practices to promote accountability, operational consistency, and continuous improvement.
• Travel to other clinics, offices, or events as necessary; must have a reliable vehicle, valid driver's license, and auto insurance.
• Other duties as listed in the official job description.

QUALIFICATIONS:

• Education: Masters Degree in Business Administration, Healthcare Administration, Public Health or related field is required.
• Licensure/Certification: Epic certification for the area in which you support (in your primary application module) is required to complete after one year of employment. Valid CA Driver's License and auto insurance. Ongoing maintenance of Epic certification(s) required. Process Improvement certifications (Lean, Six Sigma), certified Change Management Professional (CCMP), Prosci Change Management Certification is preferred.
• Experience: Required Minimum of 5 years of experience in process improvement in a healthcare setting is required. Experience with project management methodologies and tools is preferred.
• Essential Technical/Motor Skills: Proficient with computer software including MS Excel, MS PowerPoint, MS Outlook, MS Word required. Proficiency in process improvement methodologies, such as Six Sigma, Lean.
• Essential Interpersonal Skills: Strong planning, problem-solving, critical thinking, documentation, and organizational skills are required. Ability to analyze and interpret data; analyze and interpret processes and needs; define problems and identify solutions. Ability to manage time effectively and plan and implement objectives effectively. Experience working with all levels within an organization is required.
• Essential Mental Abilities: Strong strategic thinking and planning skills.
• Work Eligibility: Must be legally authorized to work in the United States on a full-time basis. Must not now or in the future require sponsorship for employment visas.

Full Benefits Package!

Industry Leading PTO Accrual (accrued per pay period) | Sick Leave | Paid Holidays | Paid Jury Duty, Bereavement | SAC Health Covers approximately 85% of Team Member health premium costs (may vary w/benefit plan selection) | Retirement - up to 8% employer contribution | Continuing Education and Learning Benefits | Annual Mission Trip and much more!