Salary : $70,486.56 - $118,089.57 Annually
Location : 7447 Central Business Park, Norfolk, VA 23513, VA
Job Type: Permanent Full-time
Job Number: 14219
Department: Community Services Board
Division: Administration
Opening Date: 07/02/2026
Closing Date: 7/12/2026 11:59 PM Eastern

Description
The NCSB is seeking an Operations Controller who coordinates financial management operations in a health care environment. Provides daily supervision and management of functions of accounting, reimbursement, contracts and purchasing, and grants.
Department Hiring Salary Range: $70,486 - $80,884

Essential Functions
Essential functions include but are not limited to:

• Direct and coordinates activities of finance team by providing guidance regarding financial management and operations.
• Completes in-depth analysis, determines cost allocation basis, reconciles accounting data and submits DBHDS Performance Contract reports using State software.
• Knowledgeable about DBHDS program requirements to maintain expenditure compliance with intent of restricted and unrestricted funding sources.
• Reads, understands and enforces grant financial requirements.
• Develops and manages department, Performance Contract and grant budgets.
• Acts as liaison with internal and external auditors. Office of Budget and Management and central City Finance department. Responsible for ensuring compliance with all financial, accounting and reporting standards.
• Manages unit supervisors, Contracts Monitoring Specialist, and grant accountant.
• Oversees accounting functions to ensure accurate and on-time recordation of receipts, payment of invoices and other entries in a web-based financial management system, as well as program and Board monthly budget v. actual reporting and required grant financial reports.
• Presents reports at monthly Board meeting, providing analysis and answers to members' questions.
• Oversees reimbursement functions to ensure timely and efficient transmission of insurance claims, posting of receipts to consumer accounts, and denial management in a web-based electronic health records system. Ensures adherence to Medicaid and other insurance rules and regulations. Works with reimbursement team and program managers to attain fee collection goals.
• Oversees contracting functions including price negotiations, scope of work development for RFQ/RFP, facilitation of contract documents between programs, Executive Director, Purchasing department, vendors, City Attorney, central City Finance department, City Manager's Office and department accounting team, maintains centralized contract files, monitors contract performance, and ensures contract language is in compliance with DBHDS Performance Contract requirements.
• Performs research and analysis related to the development of financial management policies, practices, and procedures including the application of business process improvement redesign and reengineering methods and techniques.
• Develops, evaluates, and updates department policies and procedures in area of oversight.
• Acts as liaison to Office of Budget and Management and City Auditor's Office.
• Understands, applies and keeps updated on GASB rules. Implement internal control measures to ensure compliance with GAAP, City policies, departmental policies and best practices.
• Provides financial direction to programs and Leadership team.
• Assists Executive Director with development of staffing complement.
• Reviews and approves documents.
• Performs related work as assigned.

Education/Experience
Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent.

Five years' experience in Accounting.
Preferred Education/Experience:

Bachelor's degree in Accounting, Finance or Business Administration from an accredited college or university preferred.

Ten years' related work experience with at least five years of supervisory experience preferred.
Additional Information & Requirements

• Valid driver's license preferred.

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.
  
• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.
  
• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.
  
• Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant's school of enrollment must be an accredited institution.

NOTE:
The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.
Non-City
Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.
01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

• I understand and will answer the following supplemental questions completely and thoroughly.

02

Are you a current or previous City of Norfolk employee?

• Yes - I am a current City of Norfolk Employee
• Yes - I am a previous City of Norfolk Employee
• No - I am not a previous or current City of Norfolk employee

03

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title, and your relationship to the employee. If not, please indicate by typing "N/A."
04

Please select the highest level of education you have completed.

• High School Diploma/GED
• Associate's Degree
• Bachelor's Degree
• Master's Degree or higher

05

Is your degree in an accounting or related field?

• Yes
• No

06

Do you have experience working in a Community Services Board or similar agency?

• Yes
• No

07

How many years of Accounting experience do you possess?

• No experience
• Less than 5 years of experience
• 5-7 years of experience
• 7-9 years of experience
• 10 or more years of experience

08

How many years of supervisory experience do you possess?

• No experience
• Less than 5 years of experience
• 5-7 years of experience
• 7-9 years of experience
• 10 or more years of experience

09

How many years of experience do you have preparing and maintaining budgets?

• No experience
• Less than 5 years of experience
• 5-7 years of experience
• 7-9 years of experience
• 10 or more years of experience

10

How many years of experience do you have in financial reporting?

• No experience
• Less than 5 years of experience
• 5-7 years of experience
• 7-9 years of experience
• 10 or more years of experience

11

Do you have a valid driver's license?

• Yes
• No

12

Please provide the name, email address, and phone number of your current or most recent supervisor
13

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.
14

Are you a qualified military spouse? (An individual who is certified by the designated local agency as being a spouse of a member of the United States Armed Forces)

• Yes
• No

15

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

• I am not a Veteran
• I am a Veteran
• I am a Disabled Veteran

Required Question