Drive operational excellence through data, strategy, and process improvement. As a Senior Operations Analyst, you'll transform complex information into actionable insights, partner with leaders to optimize performance, and lead initiatives that enhance efficiency, reduce costs, and support organizational success across the enterprise. Scheduling & Logistics: - The position is fully remote. The selected candidate must reside in one of the following states AL, FL, GA, IL, IN, IA, KS, KY, LA, MI, MO, NC, OK, SC, TN, TX, UT, WV, or WI. - Standard working hours are Monday through Friday, 8:00 a.m. to 4:30 p.m., with some flexibility. Skills & Matching Criteria: - Knowledge of key performance indicators (KPIs), industry benchmarks, and performance indicators within the patient financial experience space. - Strong communication skills. - Inquisitive nature. - Self-motivation. - Willingness to challenge the status quo. - Investigative skills. Job Summary: Provides advanced support to business operations. Influences business strategies through robust reporting and distilling of data. Proactively facilitates conversations with leaders to apply data trends towards the improvement of business operations. Elicits business requirements for operational improvements among cross functional teams across all levels of the organization. Guides the work of the Operations Analyst to ensure business and operational needs are met and ensures consistency in reporting. Job Responsibilities and Requirements: PRIMARY RESPONSIBILITIES - Provides guidance on the most complex and unique matters related to data reporting and analytic techniques that have a significant impact to the region and ministry. May lead work of others within business operations. - Ensures collaboration with key decision makers to identify and solve a variety of business or operational problems and objectives. - Interprets complex data, identifies trends, establishes/utilizes benchmark data, creates data visualization, and applies information to the business to determine impact, significance, and opportunities. - Responsible for developing specifications of analytic and reporting needs through participation in project teams or meetings with internal/external customers for projects and/or ad hoc requests. - Utilizes a variety of databases and advanced query tools to gather data and information.  Ensures all requirements are well-defined from the customer to meet reporting and analysis specifications. - Ensures data integrity and data quality.  Supplies business and leadership with deep insights into the daily operations and overall business operations. Viewed as a subject matter expert for the team. - Partners closely with technical and build team members to establish reports and dashboards within applications that will support operations. - Partners with customers, peers and cross functional teams to discover new business needs; proactively offer options and solutions. - Oversees the evaluation, analysis, and development of reporting and analytical tools to analyze department and division performance indicators. Ensures information is presented to customers in clear, concise, and useful formats. - Leverages advanced analytic techniques necessary to meet needs of business users supported by the analytic team. - Supports both new and ongoing operational reporting needs, business process redesign, process improvement initiatives by providing data insights. - Performs other duties as assigned. EDUCATION - Bachelor’s degree or equivalent combination of education and experience EXPERIENCE - Five years’ experience PHYSICAL REQUIREMENTS - Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. - Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. - Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. - Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc. - Frequent keyboard use/data entry. - Occasional bending, stooping, kneeling, squatting, twisting and gripping. - Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. - Rare climbing. REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS  - None Department: Work Shift: Day Shift (United States of America) Scheduled Weekly Hours: 40 Benefits: SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs. - Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).  - Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday. - Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.  Explore All Benefits