Operational Risk Management Lead

CenterWell Primary Care$104K — $143K *
US-AnywhereRemote in United States
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in business, finance, technology, or related field
  • 5+ years in risk management, audit, or compliance
  • 5+ years applying operational risk management principles and frameworks
  • 4+ years using risk management tools, such as risk registers and risk reporting platforms
  • 5+ years leading complex operational risk analysis and developing mitigation strategies

Responsibilities

  • Partner with stakeholders to align risk practices with business priorities
  • Lead risk assessments to identify gaps and improve controls
  • Deliver clear reporting by translating complex data into actionable insights
  • Build cross-functional partnerships to enhance risk awareness
  • Manage multiple priorities in a fast-paced environment
  • Provide consultative support on strategic initiatives
  • Mentor teams to foster continuous learning

Benefits

  • Medical, dental, and vision coverage
  • 401(k) retirement savings plan
  • Paid time off including personal holidays and volunteer time
  • Short-term and long-term disability insurance
  • Life insurance and other support programs
Full Job Description
The Risk Management Lead plays a key role in advancing that mission by strengthening operational risk practices, enhancing processes, and enabling informed, data-driven decision-making.

This associate serves as a trusted partner across business teams, Enterprise Risk, Regulatory Compliance, and Internal Audit to proactively identify risk, improve controls, and drive operational excellence. The Lead brings a balance of strategic thinking and hands-on execution to deliver meaningful outcomes that support compliance, efficiency, and an improved member and provider experience.

You will report to the Associate Director, Risk Management and be a part of Operational Risk Management team.

Use your skills to make an impact
  • Partner with stakeholders to align risk practices to business priorities; lead risk assessments to identify gaps and root causes; drive remediation and support enterprise frameworks to strengthen controls, efficiency, and effectiveness.
  • Deliver clear, actionable reporting; translate complex data into meaningful insights on trends and emerging risks; enhance reporting through better visualization and streamlined processes.
  • Build strong cross-functional partnerships; influence stakeholders to improve risk awareness and adoption; facilitate alignment and accountability while mentoring teams and fostering continuous learning.
  • Manage multiple priorities in a fast-paced environment with strong accountability; provide consultative support on strategic and ad hoc initiatives aligned to enterprise goals.

Use your skills to make an impact

Required Qualifications
  • Bachelor's degree in business, Finance, Technology or related field
  • 5+ years of experience in risk management, audit, or compliance
  • 5+ years of experience applying operational risk management principles, frameworks, and industry standards (e.g., COSO, ISO 31000) within complex organizational environments
  • 4+ years of progressive experience utilizing and optimizing risk management tools and systems, including risk registers, risk assessments, and enterprise risk reporting platforms
  • 5+ years of experience leading the analysis of complex operational risk issues and designing, implementing, and overseeing mitigation strategies with measurable business impact


Preferred Qualifications
  • Master's Degree in a related field
  • Certification in operational risk management, such as CRM or CORM, is desirable
  • Experience in insurance, healthcare, or a regulated environment
  • Experience with data visualization tools (e.g., Power BI)
  • Experience with process automation or workflow technologies
  • Professional certifications (e.g., Six Sigma, PMP, CIA, CRMP, CPA)


Additional Information

This is a remote, nationwide opportunity. Candidates from all locations are encouraged to apply; occasional collaboration in Louisville, Kentucky may be beneficial but is not required.

Work-At-Home Requirements:
  • WAH requirements: Must have the ability to provide a high-speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
  • A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
  • Satellite and Wireless Internet service is NOT allowed for this role.
  • A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information


Interview Format:

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected, you will receive correspondence inviting you to participate in a HireVue assessment. You will have a set of questions, and you will provide responses to each question. You should anticipate this to take about 15 - 20 minutes. Your answers will be reviewed, and you will subsequently be informed if you will be moving forward to next round.

Work at Home RequirementsTo ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary.Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$104,000 - $143,000 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 07-07-2026

About CenterWell Primary Care

CenterWell Primary Care Careers

Joining CenterWell Primary Care presents an unparalleled opportunity to advance one's career in a leading healthcare organization that is dedicated to innovation and quality care. CenterWell Primary Care is actively seeking professionals who are passionate about making a difference in the healthcare industry.

Explore Job Opportunities

CenterWell Primary Care offers a variety of job opportunities that enable professionals to grow their careers in an environment that values leadership and diversity. The company is committed to fostering a culture where innovation thrives and leadership skills are honed.

Professional Growth and Development

At CenterWell Primary Care, career growth is a priority. The company supports professional development through comprehensive training programs and opportunities for advancement. Employees are encouraged to expand their skills and knowledge, positioning themselves as leaders in the healthcare sector.

Diversity and Inclusion

CenterWell Primary Care is dedicated to creating a diverse and inclusive workplace. The company believes that diversity training and an inclusive culture are key to innovation and the delivery of exceptional care. Employees from various backgrounds bring unique perspectives that enhance the team's performance and patient outcomes.

Benefits and Culture

Employees at CenterWell Primary Care enjoy a range of benefits designed to support their professional and personal lives. The company's culture is centered on teamwork, respect, and integrity, providing a solid foundation for personal growth and job satisfaction.

Internship Programs

For those starting their career, CenterWell Primary Care offers internship programs that provide hands-on experience in the healthcare field. Interns gain valuable insights and skills, which are crucial for building a successful career in healthcare.

Hiring Process

The hiring process at CenterWell Primary Care is designed to identify candidates who are not only skilled but also passionate about making a difference in healthcare. Prospective employees can expect a thorough interview process where they can showcase their skills and learn more about the company's mission and values.

Networking and Professional Opportunities

CenterWell Primary Care encourages its team to engage in networking opportunities within and beyond the company. This engagement fosters professional connections and collaborative opportunities that can lead to innovative solutions and enhanced patient care.

Join the Team

CenterWell Primary Care is looking for curious, creative, and solution-driven team players. Search open positions that match your skills and interests on the CenterWell Primary Care Jobs page. Tailor your resume to reflect your expertise and prepare for a career that promises both professional and personal growth.

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Explore Careers at CenterWell Primary Care

Discover the rewarding opportunities awaiting at CenterWell Primary Care. With a commitment to employee growth, a diverse culture, and a drive for innovation, CenterWell Primary Care is the perfect place to advance your career in healthcare.
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