Location: San Francisco, CA Division: Air & Sea US Job Posting Title: Operational Key Account Manager - 120389 Time Type: Full Time Summary As a Key Account Manager in Operations at DSV, you will be responsible for managing and growing key accounts in the transportation and logistics industry. You will work closely with clients to ensure their satisfaction and oversee the operational aspects of their shipments. You will collaborate with internal teams to provide exceptional service and meet client needs. Duties and Responsibilities • Manage and grow key accounts in the transportation and logistics industry • Build and maintain strong relationships with clients • Collaborate with internal teams to ensure client satisfaction and meet operational goals • Oversee the operational aspects of client shipments, including transportation, warehousing, and distribution • Develop and implement account strategies and plans • Analyze account performance and identify opportunities for improvement • Prepare and present reports to clients and internal teams Educational background / Work experience • Bachelor's degree in business, logistics, supply chain management, or a related field • 5+ years of experience in key account management in the transportation and logistics industry • Experience with supply chain management, transportation, warehousing, and distribution Skills & Competencies • Strong communication and interpersonal skills • Excellent problem-solving and decision-making skills • Ability to work independently and as part of a team • Strong organizational and time management skills • Knowledge of transportation and logistics industry trends and best practices • Proficient in Microsoft Office Suite and other relevant software Function / Market & Industry Knowledge / Business Acumen / Processes Supervisory Responsibilities (if any) • May oversee the work of other account managers or support staff Preferred Qualifications • Master's degree in business, logistics, supply chain management, or a related field • Experience with international logistics and customs regulations • Experience with sales and business development Language skills • Fluent in English (written and spoken) Computer Literacy • Proficient in Microsoft Office Suite and other relevant software • Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred. At Will Employment For this position, the expected base pay range is $80,000.00 - $95,000.00 annually. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy. DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage. Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%. To support work-life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws. Operational Key Account Manager South San Francisco