Motorola Solutions

Operation Manager

Motorola Solutions$100K — $120K *
US-AnywhereRemote in Quebec, CA
Telecommunications & Hardware
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a technology-related field or equivalent experience
  • Experience in radiocommunication or telecommunications
  • Proven track record in project management and client service delivery
  • Experience in managing operational intervention coordination
  • Demonstrated ability to build and lead high-performing teams
  • Bilingual proficiency in French and English, both written and verbal

Responsibilities

  • Manage assigned human resources effectively
  • Lead, motivate, and develop team members
  • Collaborate with management and the client
  • Support the team in daily operational management
  • Oversee technical aspects of service operations
  • Act tactically and strategically as required
  • Monitor costs, budget plans, and timelines

Benefits

  • Remote work opportunity available from Quebec City
  • Continuous development opportunities
  • Work with a prestigious client in the telecom sector
  • Chance to lead a dynamic operational team
  • Focus on service quality and improvement
  • Supportive work environment fostering team development
Full Job Description
Department Overview
Le département des services gérés de Motorola Canada est à la recherche d'un/une candidate pour la direction et la coordination des interventions opérationnelles d'un contrat dans le domaine des technologies de l'information et des télécommunications pour un client de ses clients majeurs au Canada.
Job Description

Les responsabilités :
  • Gérer les ressources humaines qui lui sont confiées;
  • Diriger, motiver et développer les membres de l'équipe;
  • Travailler en collaboration avec la direction et le client;
  • Soutenir l'équipe dans leurs responsabilités de gestion des opérations quotidiennes;
  • Superviser les aspects techniques de l'exploitation du service;
  • Agir au niveau tactique et stratégique.
  • Assurer le suivi des coûts, des planifications budgétaires et des échéanciers de réalisation;
  • Collaborer pour bâtir les rapports d'avancement et mécanismes de suivi;
  • Veiller à l'amélioration continue des niveaux de service;
  • S'assurer que les décisions soient prises dans les délais requis;
  • Chercher en continu à améliorer et simplifier les méthodes de travail.


La formation académique:
  • Détenir un diplôme universitaire de 1er cycle ou combinaison acceptable d'un diplôme d'études collégiales et d'expérience pertinente.


Les exigences:
  • Posséder d'expérience dans le domaine de la radiocommunication/télécommunication;
  • Avoir réalisé des projets d'envergure en gestion d'équipements terminaux ou réseaux ainsi que sur l'aspect fonctionnel des réseaux de radiocommunication/ télécommunications;
  • Posséder de l'expérience à titre de coordonnateur des interventions opérationnelles;
  • Expérience en gestion/supervision de personnel et être reconnu pour avoir bâti des équipes performantes ;


Les atouts :
  • Capacité de bien coordonner et synthétiser les informations provenant des différents intervenants;
  • Détenir une certification PMP (Project Management Professional), ou autres certifications similaires;
  • Rigueur et constance dans ses interventions;
  • Sens aigu de l'organisation, polyvalence, débrouillardise et autonomie;
  • Avoir suivi la formation fondation ITIL v3 et avoir réussi l'examen de contrôle (ou s'engager à le faire dans les trois mois suivants le début de l'emploi)
  • Expérience en gestion de qualité
  • Maîtrise de la langue française et anglaise tant à l'oral qu'à l'écrit;

Basic Requirements

English version :

Requirement:
  • Experience in radiocom or telecom;
  • Project management and client service delivery;
  • Track costs, budget plans , forecasts and timelines;
  • Collaborate to build progress reports and put in place monitoring mechanisms;
  • Technical supervision of operation team;
  • Experience in people management/supervision and reputation for building high-performing teams;
  • Work with operations team, customer and management team;
  • Ensure continuous improvement of service levels;
  • Ensure decisions are made in a timely manner;
  • Mastery of the French and English language both orally and in writing;
  • Location : Quebec City - Remote


Education
  • Bachelor's degree in a field related to technology or an acceptable combination of a college diploma and relevant experience.


Assets:
  • Ability to coordinate and synthesize information from different stakeholders;
  • Hold a Project Management Professional (PMP) certification, or other similar certifications;
  • Rigor and consistency in his interventions;
  • Excellent planning and organizational skills;
  • Strong sense of organization, versatility, resourcefulness and autonomy;
  • Results-oriented with strong analytical skills and a proven creative approach;
  • Have completed the ITIL v3 foundation training and passed the exam (or commit to doing so within three months of starting the job);


Travel Requirements
25-50%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
No

About Motorola Solutions

Motorola provides products, technologies, and services for mobile, wireline digital communication, information, and entertainment applications. Its product portfolio includes smartphones operating on the Android operating system, feature phones, media tablet devices, wireless accessories, and more. Its range of smartphone products includes the Moto X first generation, Moto X second generation, Moto G first generation, Moto G second generation, and more. It is also the manufacturer of Moto 360, a smartwatch that provides services such as notifications, updates, and other related features. It also provides monitors, cordless phones, applications, and accessories such as cases, wireless headsets, wireless speakers, and more. In addition, it provides multimedia content, including video, voice, messaging, and cloud-based and Internet-based applications and services to multiple screens such as mobile devices, televisions, media tablets, and personal computers. Its Medios service platform enables service providers to deliver content on devices. Motorola is based in Chicago, Illinois. It primarily sells its products in the United States, China, Brazil, and Singapore. Motorola currently operates as a subsidiary of Google Inc.

Motorola Solutions Careers

Join the dynamic team at Motorola Solutions today and be part of a company renowned for its relentless innovation, leadership in technology, and a commitment to professional excellence. As a global leader in communications and electronics, Motorola Solutions offers unparalleled job opportunities designed to empower your career growth and development. Work You’ll Do At Motorola Solutions, you will collaborate with a diverse team of experts who are at the forefront of technological innovation and public safety solutions. Our work impacts lives, ensuring safety and security for communities around the world. You will be part of a culture that values diversity, equity, and inclusion, and where every team member’s contribution is valued. Lead in Innovation and Technology Motorola Solutions is not just about radios and hardware; we are at the cutting edge of software solutions, AI, and data analytics. By joining our team, you will work on groundbreaking projects that redefine how public safety communicates in the digital age. Your work will help develop smart solutions that keep people safe and businesses thriving. Grow Your Career With Motorola Solutions, your career trajectory is boundless. We offer a variety of professional development and leadership training programs to help you hone your skills and advance within the company. From internships to full-time positions, Motorola Solutions is committed to nurturing talent and fostering an environment where innovation thrives. Benefits and Culture Our employees enjoy a competitive package of benefits that supports their life and well-being. These include health, vision, and dental insurance, employee assistance programs, and flexible working arrangements. At Motorola Solutions, we believe in maintaining a work-life balance that fosters both personal and professional growth. Join Our Team Explore the numerous employment opportunities at Motorola Solutions. Whether you are a seasoned professional or a recent graduate, we have positions ranging from engineering to marketing, sales to project management. We are hiring individuals who are passionate, curious, and ready to drive change. Networking and Professional Development Motorola Solutions values networking and connections within the industry. We encourage our employees to engage in various professional groups and forums to enhance their networking skills and industry knowledge. This engagement is pivotal in fostering a collaborative environment and sparking innovation within our teams. Internship Programs Our internship programs offer a robust introduction to the world of public safety solutions and communications technology. Interns at Motorola Solutions gain hands-on experience, working alongside seasoned professionals and participating in projects that make real-world impacts. Stay Connected Join the Motorola Solutions career community to stay updated on new job openings, company news, and industry developments. Tailor your job search with our career tools and get tips on crafting the perfect resume and acing your interview. Search Motorola Solutions Jobs Ready to start your journey with Motorola Solutions? Search open positions that match your skills and interests. We are looking for individuals who are driven, creative, and ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Motorola Solutions.
Learn more about Motorola Solutions
Size
18,700 employees
Market Cap
$42.7 billion
Industry
Net Income
$949 million
Founded
1928
5 Year Trend
+6.2%
Revenue
$7.4 billion
NASDAQ

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