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Location – Anaheim, CA

Job Posting - Operating Participants Manager

The Operating Participants organization develops and implements strategies related to the procurement and subsequent management of unique and relevant third party “Operating Participant (“OP”)” relationships within Disney Theme Parks, Resorts, Retail, Dining and Entertainment (RD&E) environments as well as any other businesses operated by an OP which supports or enhances the overall Guest Experience at the Disneyland Resort.

General Responsibilities:            

The Operating Participants Manager will have the primary responsibility of managing and developing a varied portfolio of existing Operating Participant Tenants in alignment with organizational priorities and business needs. Specifically, the Manager will be responsible for integrating a third-party owner/operator successfully into the Disney culture while understanding Tenant obligations and ensuring compliance with Disney Standards for Operating Participant hotels, retail, restaurant, recreation, cart & kiosk, and service provider operations.  The Manager will assist with the development of OP business recommendations to their leader, presenting to executive stakeholders, negotiating leases, and supporting the onboarding of the Tenant team.  The Manger will also be responsible for overseeing concept development, design and construction activities related to renovations and refurbishments of venues currently open for operation and/or new venues prior to opening to the public. Additionally, this role will provide operational expertise needed to support the business development team and master planning efforts of large-scale future tenant related projects. While this role will have the support of the Operating Participants’ organization, the person in this role is expected to be able to work independently, communicate at the appropriate level and frequency, lean on their business acumen, be resourceful and skilled in leveraging strong networking with internal and external partners to;

·       Drive business performance of your portfolio

·       Diversify the Guest experience through enhanced products.

·       Streamline effective processes.

·       Prioritize work, stay nimble and focused on key priorities.

·       Ensure OP Tenants deliver on product and service excellence focusing on the Five Keys.
 

LEASE MANAGEMENT:

Partner with stakeholders to negotiate Lease Amendments, Services Agreements, letter Agreements and Lease renewal terms related to their portfolio accounts. In addition, this role will be expected to develop and maintain existing lease database/documentation and ensure any changes to deal terms are accurately documented.     Partner with Program Development (PD) Team on all OP design review meetings/coordinate tenant drawing submittals to Disney internal stakeholders/partners and track progress, prepare mitigation/contingency plans and identify any applicable risks to Disney stakeholders, monitor Lease obligations to ensure delivery dates required by lease are met, and leverage tenant design criteria manuals provided by PD.  Drive onboarding and project closeout efforts.

ACCOUNT MANAGEMENT:

Act as Lease administrator or “Landlord” by coordinating of all approval processes, partnering with key internal partners  including WDI (Walt Disney Imagineering); adherence to Disney standards, ensure routine operational audits are conducted and action plans are established and managed; act as owner’s representative on new projects; assist with development, documentation and implementation of any new processes and procedures.

GUESTS/CLIENT SATISFACTION:

Nurture internal and external business relationships at corporate executive and local levels; develop, drive and manage Operating Participant business opportunities; provide guidance and support to Disney operational leadership and LOB/functional key stakeholders.

CAST EXCELLENCE/DEPARTMENT:

Maintenance and development of departmental operating guidelines, policies and procedures; build alliances with key internal and external stakeholders, at all levels of the organization to articulate an understanding of the value of Operating Participant business, make informed recommendations, be a trusted resource, influential partner and consultant in tenanting strategy. Actively enhance and/or develop tools to analyze, compare and communicate performance data to all stakeholders.

Basic Qualifications:       

·       Candidates must have minimum 3 years leadership experience working with internal partners in addition to the ability to interface effectively with external clients in a business setting.

·       Operational management experience and expertise in retail, food & beverage, hotel, parks and/or real estate management/development experience.

·       Proven capability to manage and drive strategic problem solving and the development of practical business solutions.

·       Proven self-starter; motivated and eager to learn as well as teach.

·       Proven ability to communicate in a highly organized, persuasive, confident and credible manner when dealing with executive level partners (internally and externally).

·       Proven ability to lead and serve as subject matter expert related to lease enforcement efforts.

·       Demonstrated success as an effective leader and partner.

·       Demonstrated ability to be a strong team collaborator approaching work and learnings in a positive manner.

·       Demonstrated skills in developing and maintaining effective business relationships.

·       Demonstrated skills/experience with successful Project Management.

·       Strong negotiation skills, specifically negotiation of lease Agreement deal terms for new Leases or renewal of existing Lease Agreements.

·       Ability to work in a flexible environment with competing priorities able to  multi-task.

·       Skilled verbal and written communication skills with proven ability to facilitate challenging discussions in a professional manner.

·       Solid financial acumen; ability to manage/forecast business trends; understanding of financial statements (P&L, Cash Flow).

·       Experience working with contractual agreements; ability to manage legal contracts/agreements.

·       Ability to influence Tenants and internal stakeholders.

·       Demonstrated ability to work well in a fast-paced, dynamic Team environment.

·       Demonstrated proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).

Required Education

Bachelor’s degree in business related field or equivalent

Preferred Education

Master’s degree in business related field or equivalent

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