We are seeking a detail-oriented and customer-focused
Onboarding & Implementation Manager to join our team. In this role, you will be responsible for ensuring a smooth and efficient onboarding experience for our Providers. You will ensure Providers are successfully onboarded and manage client project plans.
This position is based out of one of our office locations in Las Vegas, NV, Charlotte, NC or Denver, CO.Responsibilities:Provider Support & Retraining- Support Provider Development Executive & Account Management Team by addressing Provider engagement on the MoveDocs platform.
- Identify and coordinate with Account Managers to facilitate MoveDocs re-training/education for new and existing medical providers.
- Assist in adding new users to the MoveDocs platform.
- Collaborate with internal MoveDocs departments to address medical providers' inquiries, i.e. from contracting to servicing.
New Provider Onboarding- Implement MoveDocs workflows in new provider practices
- Train staff at MoveDocs medical provider offices on MoveDocs platform and processes, i.e scheduling, procedure requests, and bill/record uploads
- Special medical provider projects
- Work with Provider Team directly on developing internal/external workflows for enterprise level providers
Requirements- College degree preferred
- Medical and software background is a plus
- Minimum of 1 years of experience in a customer-facing role within the SaaS or technology industry. Prefer 2-3 years.
- Proven experience in client onboarding, project management, or implementation management within a healthcare revenue cycle, technology, or similar industry.
- Demonstrated success in building and nurturing client relationships, driving customer satisfaction, and achieving business results.
- Strong problem-solving abilities and a proactive approach to addressing customer needs and concerns.
- Strong communication skills, with the ability to articulate complex technical concepts to non-technical audiences.
- Exceptional organizational skills and attention to detail.
- Ability to work both independently and collaboratively in a fast-paced environment.
- Proficiency in using MS Software, Smartsheet and Salesforce.
- Must be able to work in-office at one of our office locations in Las Vegas, NV, Charlotte, NC or Denver, CO.
BenefitsWe believe taking great care of our customers starts with taking great care of our people. That's why we offer competitive compensation and a comprehensive benefits package, including a choice of multiple medical plans, dental, vision, and life insurance, a 401(k) with generous company match, flexible spending accounts for medical and dependent expenses, and time off to recharge.
