Motorola Solutions

On-Site Subscriber Technical Administrator & Preventative Maintenance Specialist

Motorola Solutions$75K — $90K *
US-AnywhereRemote in Florida, US
Telecommunications & Hardware
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of experience in LMR, RF Systems, or related fields
  • Strong familiarity with Motorola digital/analog equipment and P25 Systems
  • Proficient in MS Office and Google Suite applications
  • ETA certification required within 6 months of hire; CompTIA Network+ and/or CCNA preferred
  • Must reside near Miami-Dade County and be U.S. citizen capable of obtaining security clearance

Responsibilities

  • Act as primary technical liaison between MDCR and Motorola Solutions
  • Troubleshoot and resolve service request issues
  • Manage and perform preventative maintenance on radio fleets
  • Administer training for end-users using a Learning Management System
  • Develop custom programming and manage subscriber data
  • Provide status reports on fleet health and maintenance progress

Benefits

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • 10 Paid Holidays
Full Job Description
Department Overview
Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.
Job Description
  • This dedicated on-site role serves as a Subscriber Technical Administrator & Preventative Maintenance Specialist. Act as the primary technical liaison between the Miami-Dade Corrections and Rehabilitation Department (MDCR) and Motorola Solutions.
  • Based full-time out of MDCR facilities in the Miami-Dade area, the standard work schedule is Monday through Friday, 8:00 AM to 5:00 PM
  • The core objective of this position is to provide technical leadership, administrative oversight, and hands-on maintenance to ensure that the customer's mission-critical radio fleets operate at peak performance


Technical Liaison & Incident Management
  • Single Point of Contact: Act as the expert liaison connecting MDCR with Motorola's internal teams, including Centralized Managed Support Operations (CMSO), Sales, Engineering, and Customer Service
  • Issue Resolution:Troubleshoot, diagnose, triage, and track service request tickets through to resolution
  • Stress Management:Quickly solve customer problems in high-pressure situations while helping MDCR assess and assign proper priority levels for system incidents


Preventative Maintenance & Hardware Support
  • Fleet Maintenance: Manage highly technical fleets including APX N70, APX Next portable, and APX6500/8500 mobile radios
  • Routine Care: Coordinate and perform an annual preventative maintenance schedule encompassing physical inspections, software health checks, and frequency tuning
  • Hardware Troubleshooting: Perform basic hardware troubleshooting for external radio defects and manage the Return Merchandise Authorization (RMA) process to utilize advanced replacements and minimize downtime
  • Ancillary Equipment: Support Sierra Wireless XR80 Vehicular Modems by running configuration updates and swapping out units with spares


Programming, Provisioning, & Asset Tracking
  • Subscriber Programming: Develop custom programming and code-plugs using cloud-based tools included in the customer's annual services, such as RadioCentral, SmartConnect, SmartMapping, SmartMessaging, SmartLocate, and SmartProgramming
  • Data Management:Accurately update subscriber information in the Motorola ASTRO Core Provisioning Manager to prevent data duplication
  • Asset Management: Maintain a comprehensive tracker of all subscriber units, antennas, and batteries to monitor their service life and eligibility for replacement


Operations, Training, & Reporting
  • Change Management:Adhere strictly to MDCR's required change management procedures before initiating any configuration changes
  • Training Administration: Administer necessary training for end-users and administrators via a Learning Management System
  • Status Reporting:Provide the customer with regular status updates regarding the overall health of the fleet, pending software updates, and repair turnaround times


Candidate Qualifications & Requirements
  • Location & Clearances:Must reside in Southern Florida near Miami-Dade County. Candidates MUST live within a 50 mile radius due to customer expectations, be a U.S. citizen capable of obtaining government contract security clearances, and possess a valid driver's license with no traffic violations
  • Required Experience: 3+ years of experience in fields such as LMR, RF Systems, Wired/Wireless Communications, IT/Network Administration, Public Safety, or Military experience
  • Technical Proficiencies: Strong familiarity with Motorola digital and analog equipment, P25 Systems, networking equipment, and MS Office/Google Suite applications
  • Certifications:ETA certification is required within 6 months of hire. CompTIA Network+ and/or CCNA certifications are highly preferred


This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

#LI-CC1

Target Base Salary Range: $75,000 - $90,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements
  • 3+ years of experience in one of the following: LMR, RF Systems, Radio Frequency, Radio Communications, System Administration, Wired/Wireless Communication Systems, Networking Equipment, IT, IT Systems, Zone Core, ASTRO Networking, Subscribers, Preventative Maintenance, Dispatch, Telecommunications, Public Safety, Networking equipment or Military experience
  • Must be a U.S. citizen with the ability to obtain necessary security clearance as required by our government contracts.

Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:
  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!


About Motorola Solutions

Motorola provides products, technologies, and services for mobile, wireline digital communication, information, and entertainment applications. Its product portfolio includes smartphones operating on the Android operating system, feature phones, media tablet devices, wireless accessories, and more. Its range of smartphone products includes the Moto X first generation, Moto X second generation, Moto G first generation, Moto G second generation, and more. It is also the manufacturer of Moto 360, a smartwatch that provides services such as notifications, updates, and other related features. It also provides monitors, cordless phones, applications, and accessories such as cases, wireless headsets, wireless speakers, and more. In addition, it provides multimedia content, including video, voice, messaging, and cloud-based and Internet-based applications and services to multiple screens such as mobile devices, televisions, media tablets, and personal computers. Its Medios service platform enables service providers to deliver content on devices. Motorola is based in Chicago, Illinois. It primarily sells its products in the United States, China, Brazil, and Singapore. Motorola currently operates as a subsidiary of Google Inc.

Motorola Solutions Careers

Join the dynamic team at Motorola Solutions today and be part of a company renowned for its relentless innovation, leadership in technology, and a commitment to professional excellence. As a global leader in communications and electronics, Motorola Solutions offers unparalleled job opportunities designed to empower your career growth and development. Work You’ll Do At Motorola Solutions, you will collaborate with a diverse team of experts who are at the forefront of technological innovation and public safety solutions. Our work impacts lives, ensuring safety and security for communities around the world. You will be part of a culture that values diversity, equity, and inclusion, and where every team member’s contribution is valued. Lead in Innovation and Technology Motorola Solutions is not just about radios and hardware; we are at the cutting edge of software solutions, AI, and data analytics. By joining our team, you will work on groundbreaking projects that redefine how public safety communicates in the digital age. Your work will help develop smart solutions that keep people safe and businesses thriving. Grow Your Career With Motorola Solutions, your career trajectory is boundless. We offer a variety of professional development and leadership training programs to help you hone your skills and advance within the company. From internships to full-time positions, Motorola Solutions is committed to nurturing talent and fostering an environment where innovation thrives. Benefits and Culture Our employees enjoy a competitive package of benefits that supports their life and well-being. These include health, vision, and dental insurance, employee assistance programs, and flexible working arrangements. At Motorola Solutions, we believe in maintaining a work-life balance that fosters both personal and professional growth. Join Our Team Explore the numerous employment opportunities at Motorola Solutions. Whether you are a seasoned professional or a recent graduate, we have positions ranging from engineering to marketing, sales to project management. We are hiring individuals who are passionate, curious, and ready to drive change. Networking and Professional Development Motorola Solutions values networking and connections within the industry. We encourage our employees to engage in various professional groups and forums to enhance their networking skills and industry knowledge. This engagement is pivotal in fostering a collaborative environment and sparking innovation within our teams. Internship Programs Our internship programs offer a robust introduction to the world of public safety solutions and communications technology. Interns at Motorola Solutions gain hands-on experience, working alongside seasoned professionals and participating in projects that make real-world impacts. Stay Connected Join the Motorola Solutions career community to stay updated on new job openings, company news, and industry developments. Tailor your job search with our career tools and get tips on crafting the perfect resume and acing your interview. Search Motorola Solutions Jobs Ready to start your journey with Motorola Solutions? Search open positions that match your skills and interests. We are looking for individuals who are driven, creative, and ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Motorola Solutions.
Learn more about Motorola Solutions
Size
18,700 employees
Market Cap
$42.7 billion
Industry
Net Income
$949 million
Founded
1928
5 Year Trend
+6.2%
Revenue
$7.4 billion
NASDAQ

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