Academy Sports & Outdoors, Ltd

Omnichannel Fraud Manager

Academy Sports & Outdoors, Ltd • $90K — $120K *
Katy, TX 77449In-Person
Retail & Consumer Goods
5 - 7 years of experience
2 weeks ago
Job Overview by Ladders

Qualifications

  • High School diploma or equivalent required
  • Bachelor's degree in Accounting or Finance or equivalent experience
  • 5+ years of eCommerce, Retail, or Online Fraud Experience preferred
  • Strong interpersonal, written, and verbal communication skills
  • Proven leadership skills with the ability to influence cross-functional teams
  • Excellent time management and project management skills
  • Analytical with strong problem solving abilities

Responsibilities

  • Lead a team of fraud analysts in preventing fraudulent activity across various platforms
  • Monitor and control potential fraud avenues, including returns fraud and carrier claims fraud
  • Partner with internal teams to establish comprehensive fraud prevention processes
  • Collaborate with external partners to implement industry best practices
  • Analyze chargeback data to enhance fraud control measures
  • Manage fraud-related costs associated with the Omnichannel P&L
  • Represent fraud concerns in cross-functional discussions and planning initiatives
  • Stay updated on emerging retail trends and technologies related to fraud

Benefits

  • Opportunity for professional development and progression within the company
  • Engagement with industry best practices and external partners
  • Work in a dynamic, fast-paced environment
  • Potential for involvement in strategic fraud prevention initiatives
  • Access to a variety of fulfillment methods and team collaboration opportunities
Full Job Description
Education:
  • High School diploma or equivalent required
  • Bachelor's degree in Accounting or Finance required; or equivalent combination of education and work experience


Work Experiences
  • 5+ years of eCommerce, Retail, or Online Fraud Experience preferred.


Skills:
  • Strong interpersonal, written, and verbal communication skills, and the ability to interface effectively with team members at various levels of the organization
  • Proven leadership skills and the ability to articulate the vision of the organization in a way that is easily understood and actioned by the team
  • Ability to influence cross-functional teams to achieve meaningful business outcomes, often without formal authority
  • Must be skilled in managing people: performance, team building, and professional development
  • Excellent time management skills and the ability to leverage the team to support multiple initiatives and a large volume of work
  • Proven ability to accurately analyze data and use learnings to make data-driven business decisions
  • Strong understanding of the P&L and key financial metrics that impact the organization
  • Analytical with strong problem solving abilities and creative resolution skills
  • Self-motivated, with the ability to work on multiple projects in a fast paced environment


Responsibilities:
  • Lead a team of fraud analysts in preventing fraudulent activity on Academy.com, encompassing all methods of order placement (e.g. Desktop/Mobile, In Store Device, etc.) and all fulfillment capabilities (Pick Up in Store, Ship from Store, Ship from DC, Drop Ship, etc.)
  • Lead the team in monitoring and controlling for other potential avenues for fraudulent activity such as carrier claims fraud, returns fraud, social engineering of Academy's Customer Care team.
  • Partner with key internal teams such as Loss Prevention, Customer Care, and Store Operations to create holistic processes and procedures for detecting and prevent fraud both in stores and online.
  • Partner with external partners and banking institutions to implement industry best practices
  • Analyze chargeback data from banking institutions and leverage findings to improve fraud controls
  • Manage and speak to fraud related costs that roll up to the Omnichannel P&L
  • Represent Omnichannel Fraud in discussions with cross-functional business teams, speaking to the impact that future systems or process changes may have from a fraud perspective.
  • Keep abreast of emerging retail trends and fraud technologies and implement where appropriate
  • Act as the Fraud SME for technical deployments that impact fraud and/or Academy.com.
  • Understand the way Omnichannel fits into Academy's multi-channel strategy
  • Required to learn company policies, procedures and safety rules.
  • Maintain confidentiality of Academy's financial information


Physical Requirements & Attendance:
  • Acceptable level of hearing and vision to perform job duties
  • Adhere to company work hours, policies, procedures and rules governing professional staff behavior
  • Regular attendance required, including being "on call" for one weekend per month
  • Holiday and off-hour work can be necessary based on seasonality and/or workload

About Academy Sports & Outdoors, Ltd

Academy Sports + Outdoors is a premier sports, outdoor and lifestyle retailer with a broad assortment of quality hunting, fishing, and camping equipment and gear along with sports and leisure products, footwear, apparel and much more. The Texas-based company operates over 250 stores throughout Alabama, Arkansas, Florida, Georgia, Kansas, Louisiana, Mississippi, Missouri, North Carolina, Oklahoma, South Carolina, Tennessee, and Texas, where the company is headquartered. Academy employs more than 29,000 team members and is committed to providing exceptional customer service, offering an unparalleled assortment of top brands, and promoting active lifestyles through its community involvement.
Learn more about Academy Sports & Outdoors, Ltd
Size
29,000 employees
Market Cap
$4 billion
Industry
Retail & Consumer Goods
Founded
1938
5 Year Trend
+7.4%
Revenue
$5.4 billion
NASDAQ
ASO
* Ladders Estimates

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