$69,000 to $104,000 Annually - Depending on Experience.Position Summary:The Office Manager at Roby's Propane Gas oversees daily office operations to ensure exceptional customer relations, maximum efficiency, quality control, and a positive, collaborative work environment. This role serves as a Roby's Propane Gas ambassador.
Essential Functions:- Recruit, hire, and staff the office with qualified personnel.
- Supervise, train, and develop office staff to deliver a high level of customer service; conduct weekly team huddles.
- Assist customers with questions, issues, or complaints that cannot be resolved by Customer Service Representatives.
- Conduct performance evaluations, complete performance scorecards, and make wage recommendations to the General Manager.
- Prepare and submit payroll information and benefit changes for the district.
- Participate in department head meetings and conduct monthly coaching meetings.
- Promote teamwork and maintain high standards of professionalism.
- Develop a thorough understanding of company computer systems, reports, programs, promotions, HR issues, and policies and procedures.
- Assist, as needed, with the development of new district reports and reporting procedures.
- Provide leadership, coaching, training, and support in areas including:
- Employee orientation and development
- Sales involvement
- District outings or events
- Ergonomics and office safety
- Workers' compensation
- Annual budgeting
- Maintain knowledge of applicable state and federal laws, including sales and use tax, sexual harassment, workers' compensation, payroll, and video display terminal training requirements.
Highly Competitive Compensation and Industry Leading Benefits - Paid weekly!- Health Insurance - Premiums as low as $6.41 for full time employees!
- Dental insurance and Vision Insurance
- Company Provided Life insurance, Short-term and Long-Term disability
- 401(k) plan with company match
- Paid time off and paid holidays
- Tuition assistance for employees and scholarships available for employees' children
- Discounts on our products and services
- Opportunities for growth throughout our footprint.
Experience/Education:- A college degree or a combination of education and relevant experience is required.
- Several years of prior supervisory experience in an office environment is required.
Other Attributes:- Strong written and verbal communication skills
- Sound judgment and decision-making ability
- Excellent organizational and analytical skills
- Ability to delegate effectively and follow up
- Ability to develop and deliver training modules
- Strong leadership and coaching skills
If you are a motivated leader who thrives in a fast-paced environment and is committed to delivering excellent customer service while developing strong teams, we encourage you to apply. Join Roby's Propane Gas and be part of an organization that values professionalism, teamwork, and continuous improvement.
