Overview

DecisionPoint seeks an O&E Documentation Manager to lead the development, management, and maintenance of Operations & Engagement (O&E) documentation within a large federal and DoD-aligned mission environment. This role is responsible for producing high-quality SOPs, workflows, governance artifacts, roles and responsibilities documents, and operational guidance aligned with communications governance standards. 

The O&E Documentation Manager ensures all documentation is accurate, version-controlled, validated by stakeholders, 508-compliant, and accessible across teams. This role works closely with the PMO, O&E, IT/Cyber/Data Operations, communications governance, and other mission partners to maintain a consistent and well-managed document ecosystem. 

This position is fully remote. 

Duties & Responsibilities

The O&E Documentation Manager will: 

• Develop, edit, and maintain O&E SOPs, process workflows, governance artifacts, and roles/responsibilities documentation. 

• Ensure all documentation aligns with enterprise communications governance and O&E operational standards. 

• Maintain version control, document lifecycle management, naming conventions, and archival practices. 

• Ensure all documentation meets Section 508/WCAG accessibility requirements. 

• Validate content accuracy through coordination with O&E, PMO, IT, Cybersecurity, Data Operations, and communications stakeholders. 

• Standardize document formats, templates, and visual structures for clarity and consistency. 

• Translate complex operational processes into clear, structured, user-friendly documents. 

• Support governance reviews, compliance checks, and document approvals. 

• Maintain documentation repositories, indexes, metadata, and cross-references. 

• Conduct periodic document audits to ensure accuracy, currency, and alignment with updated processes. 

• Support continuous improvement initiatives across documentation and O&E governance practices. 

Qualifications

Clearance Requirement 

Candidate must possess a Tier 2 Moderate Risk Public Trust (from any federal agency) or an active Secret clearance or higher. 

 

Education (Required) 

Bachelor’s degree in Technical Writing, English, Communications, Information Science, Knowledge Management, or a related field. 

 

Experience (Required) 

• Minimum 7 years of experience in technical writing, documentation management, knowledge management, or process documentation. 

• Experience producing SOPs, workflows, governance materials, or operational documentation. 

• Experience working in federal or DoD environments (preferred). 

• Demonstrated experience ensuring documentation meets quality, accuracy, and compliance requirements. 

 

Technical Knowledge (Required) 

• Strong understanding of documentation standards, templates, and structured writing. 

• Familiarity with Section 508/WCAG accessibility and document remediation. 

• Experience using document management systems, collaboration platforms, and content repositories. 

• Knowledge of process mapping tools, workflow design, and visual documentation practices. 

Technical Knowledge (Preferred) 

• Experience with O&E documentation, PMO processes, or enterprise governance. 

• Familiarity with content strategy or knowledge management frameworks. 

 

Certifications 

Preferred: 

• 508/WCAG Accessibility Certification 

• ITIL v4 Foundation 

• Knowledge Management or Technical Writing certifications 

 

Skills 

• Excellent writing, editing, and document design abilities. 

• Strong organizational skills and attention to detail. 

• Ability to translate complex processes into clear, usable documentation. 

• Strong stakeholder coordination and communication skills. 

• Ability to manage multiple document lifecycles in a fast-paced mission environment. 

• Commitment to accuracy, accessibility, and documentation governance standards.