Nurse Practitioner - Quality Program (Bilingual)

Job Description

Position Nurse Practitioner (NP) - Quality Program

Location West Orange, New Jersey - on-site

Status Full-time

Schedule Monday-Friday, on-site; plus one Saturday per month

Setting Office-based; patient encounters by televisit and telephone

Languages English and fluent Spanish (required)

Compensation Competitive salary, commensurate with experience

Reports To Director of Quality / Chief Operating Officer

Position Overview

Nirvana Healthcare Management Services, in partnership with Salerno Medical Associates, LLP, is seeking an experienced, bilingual Nurse Practitioner to join our Quality Program in an office-based role in West Orange, New Jersey. This is a non-traditional clinical position centered on telehealth: the NP will conduct patient encounters by televisit and telephone in support of the practice's quality, care-gap closure, and population health initiatives across our multi-site primary care network.

The ideal candidate is a strong communicator in both English and Spanish, comfortable engaging patients remotely, and familiar with payer requirements and quality metrics. This role is well suited to an NP who enjoys proactive outreach, care coordination, and helping patients close gaps in care.

Key Responsibilities
• Telehealth encounters: Conduct patient encounters via televisit and telephone in support of the organization's quality program and care-gap closure efforts.
• Bilingual patient engagement: Engage patients in both English and Spanish to assess needs, review care plans, and promote adherence to recommended preventive and chronic-care services.
• Care-gap closure: Identify and help close gaps in care related to quality measures (e.g., preventive screenings, chronic disease management, and medication adherence).
• Documentation: Document encounters accurately and completely in the electronic health record, ensuring data supports quality reporting and payer requirements.
• Payer coordination: Collaborate with insurance companies and payer programs, supporting initiatives tied to quality metrics, HEDIS/Stars-type measures, and value-based care arrangements.
• Care coordination: Coordinate with physicians, care teams, and office staff across locations to ensure timely follow-up and continuity of care.
• Quality support: Support the Quality Program's ongoing reporting, tracking, and performance-improvement activities.

Required Qualifications
• Licensure: Active, unrestricted New Jersey Nurse Practitioner license in good standing.
• Experience: Experienced Nurse Practitioner with a strong clinical background.
• Bilingual (required): Fully fluent in both English and Spanish (verbal and written) - this is a required qualification.
• Computer literacy: Strong computer literacy, including comfort with electronic health records, telehealth platforms, and standard office software.
• Communication: Excellent verbal and written communication skills with the ability to build rapport with patients remotely.
• Availability: Reliable, organized, and able to work on-site five days per week, with availability one Saturday per month.

Preferred Qualifications
• Quality metrics: Knowledge of quality metrics and quality-reporting frameworks (e.g., HEDIS, Stars, or value-based care measures).
• Payer experience: Prior experience working with insurance companies, payer programs, or managed-care quality initiatives.
• Telehealth: Experience conducting telehealth or telephonic patient encounters.
• Clinical setting: Background in primary care, care management, or population health.

What We Offer
• Competitive salary, commensurate with experience and qualifications.
• A stable, office-based schedule in a collegial, multi-site primary care organization.
• The opportunity to make a measurable impact on patient outcomes through our Quality Program.
• A supportive team environment within a well-established New Jersey medical group.