Job Summary and QualificationsThe Manager ensures high quality, patient-centered care through oversight of the overall daily function and staffing of the unit/department. The Manager monitors and evaluates the provision of nursing care in accordance with established policies/procedures and holds staff accountable for quality and clinical outcomes in support of facility objectives.
What you will do in the role:- Helps create a superior clinical identity by operationalizing evidence-based practices to enhance patient safety and quality outcomes. Ensures adherence to standards of care.
- Supports efforts to reduce variation in clinical practice and improve efficiency, effectiveness, and cost. Ensures a culture of accountability and transparency in the provision of care.
- Supports the achievement of internal/external benchmarks, accreditations, and designations.
- Ensures compliance with all policies, procedures, and regulatory standards.
- Ensures equipment maintenance is performed regularly and according to regulatory and/or accreditation standards.
- Manages admissions and discharge processes to ensure efficient throughput and high quality, patient-centered care.
- Facilitates effective interdisciplinary care coordination within and across departments. Ensures staff with appropriate clinical competencies are assigned to meet patient care needs.
- Manages nursing practice and unit operations. Monitors and evaluates the provision of nursing care in accordance with established policies/procedures to ensure patient and family needs are assessed and met.
- Provides leadership in attaining and sustaining an unparalleled patient experience. Instills accountability for providing consistent, positive patient interactions that differentiate the organization as a healthcare leader.
- Reviews various feedback mechanisms and helps identify opportunities to improve customer/patient satisfaction. Supports the development and implementation of strategies to elevate the patient experience.
- Leverages various feedback mechanisms to benchmark performance and identify opportunities to improve patient satisfaction.
- Ensures compliance with evidence-based practices that enhance patient experience and customer service.
- Collaborates with subject matter experts and other leaders to create an environment of teamwork that supports improved outcomes and service.
- Supports a patient-first philosophy and engages in service recovery when necessary.
- Leads in a way that inspires commitment to the vision/mission/values of the organization. Implements evidence-based employee engagement practices.
- Identifies development opportunities or training needs of individual employees and teams. Provides coaching, feedback, and training to improve performance.
- Builds a competitively superior organization through attracting, developing, engaging, and retaining talent. Ensures people with the right skills and motivations are in the right role, at the right time, to meet business needs.
- Assumes responsibility for resolving and/or channeling employee grievances, disputes, or concerns according to appropriate procedures.
- Represents the organization positively within the community; participates in company-supported community/patient events and in-services.
- Manages staff scheduling. Maintains staffing in accordance with patient care needs and established productivity guidelines.
- Manages operating expenses, including the utilization of supplies and equipment. Identifies cost reduction opportunities and implements actions to achieve savings.
What qualifications you will need:- Advanced Cardiac Life Support
- Basic Cardiac Life Support
- (RN) Registered Nurse license required
- Associate Degree, or Bachelors Degree must be obtained within 30 days of employment start date
At HCA Houston Healthcare Conroe, superior healthcare meets the comfort and convenience of a comprehensive hospital, close to home, in Conroe, Texas. We have been providing high-quality healthcare to the Montgomery County region for more than 80 years. During that time we have grown to become a
full-service 330+ bed medical center and a tertiary referral center - all while remaining true to our mission of providing care, above all else. As a regional, tertiary referral center, other hospitals rely on us when higher levels of acute care are necessary. HCA Houston Conroe was
the first hospital in Montgomery County to achieve the designation of a Level II Trauma Center. We are also a Certified Primary Stroke Center, an Accredited Chest Pain Center, and a designated Level III Neonatal ICU in order to treat for the most vulnerable patients of all ages. We are members of HCA Houston Healthcare, the most comprehensive family of hospitals in the region and part of the leading provider of healthcare in the country, HCA Healthcare. Together we are stronger, smarter and more accessible in providing the patient-centered care you need close to home.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
If this is the kind of dynamic growth opportunity that compels you, apply for the Manager Critical Care Services role. We are interviewing apply today!
