Nurse Advice Line - Nights, One Weekend Shift Per Week

Denver Health • $77K — $116K *

Denver, CO 80219In-Person

Healthcare

Less than 5 years of experience

Today

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Job Overview by Ladders

Qualifications

Associate's Degree in Nursing required
1-3 years of recent nursing experience
Preferred experience in Nurse Advice Line, Emergency Department, or Triage
Valid RN license from the Department of Regulatory Agencies
BLS Certification from AHA or American Red Cross

Responsibilities

Perform telephone triage for patients, collecting health data and making assessments
Evaluate clinical advice based on age-appropriate guidelines
Document nursing assessments and care advice clearly and concisely
Adjust clinical recommendations based on unique patient needs
Engage in quality improvement activities to enhance care delivery

Benefits

Starting paid time off of 28 days annually
100% paid parental leave for up to 6 weeks
Immediate 9.5% employer contribution to retirement plans
Comprehensive medical, dental, and vision benefits
Access to on-site fitness programs and well-being resources
Free public transportation EcoPass
Childcare discounts and exclusive perks
Tuition reimbursement and assistance available
Opportunities for professional development and career advancement
Eligibility for Public Service Loan Forgiveness programs

Full Job Description

We are recruiting for a mission-driven Nurse Advice Line - Nights, One Weekend Shift Per Week to join our team!

Department
Nurse Line

Night Shift - Three 12-hour shifts, one weekend night required per week.

Job Summary

Under general supervision, performs telephone triage under conditions that may be demanding, stressful and repetitious. Functions independently to collect data and make assessments, develop a working diagnosis, determine interventions and disposition per guidelines. Guides evaluation including instructing patient/caller how to evaluate normal/abnormal symptoms, effectiveness of treatment and when to call back. Documents symptoms/complaints, nursing assessment, advice and patient/caller response. Follows policies, procedures, and protocols to ensure consistency and departmental effectiveness as well as improve health care outcomes of patients/callers and their access to appropriate health care.

Essential Functions:

Collects patient health data in order to identify relevant and unique patient/caller needs. Performs initial assessment for neonatal, pediatric, adolescent, adult, and/or geriatric patients. Evaluates care advice for appropriateness for age of patient/caller. Differentiates normal from abnormal findings, including potential problems. Identifies patient needs and basic understanding of assessment findings as they relate to the practice of telephone triage. Acts appropriately in critical situations. Identifies unique learning needs of patient/caller and participates in their education through care advice and repeat by patient/caller of understanding. Assesses for signs of abuse and makes appropriate referrals. (35%)
Reviews medications/drug dosages and allergies with health history and verifies immunizations are up to date as appropriate. Analyzes assessment data to determine most appropriate guideline selection for patient/caller. Documentation is Clear and concise and reflects Nursing assessment and care advice given. (35%)
Reflects any deviations and reason. Performs QI/documentation/audio audits. Advises appropriate disposition for guideline selection for patient/caller. Demonstrates the ability to adjust (override) the disposition according to the unique needs/situation of the patient/caller and using appropriate Nursing Judgment. Integrates quality improvement activities into practice. Assists in identifying ways to promote quality care and in collecting data needed to promote process and operational improvements. Integrates QA audit findings into practice. Recognizes self-learning needs and plans to meet them. Incorporates new knowledge obtained into practice. (30%)

Education:

Associate's Degree Required

Work Experience:

1-3 years 2-3 years of recent nursing experience required, Advice line, Emergency Department, Urgent Care and/or Triage experience preferred. Required

Licenses:

BLS-Basic Life Support (BLS/CPR) - AHA - American Heart Association or American Red Cross Required and
RN-Registered Nurse - DORA - Department of Regulatory Agencies Required

Knowledge, Skills and Abilities:

Provides age appropriate triage and treatment dispositions to all callers from newborn to Adult, including OB and Worker's Compensation Injury Reporting required.
Utilizes computer software and associated programs to triage and send reports to appropriate agencies or clinics required.
Uses nursing judgment as an adjunct to the computer Software Program to reach appropriate dispositions and care advice required.
Ability to respond appropriately to emergency situations required.
Ability to apply nursing principles, practices and techniques required.
Ability to exercise initiative and judgment in selecting proper treatment required.
Ability to use computers and computer systems required.
Bilingual skills preferred.
Computer skills required.
Computer skills preferred.

Shift
Days (United States of America)

Work Type
Regular (0.9 FTE)

Salary
$37.38 - $56.07 / hr

Benefits

At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future - with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development - while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you're joining a mission-driven organization that invests in you.

Here is a small list of our benefit programs:

Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays
100% paid parental leave up to 6 weeks
Immediate eligibility for retirement plans with employer contribution up to 9.5%
Generous medical, dental, vision plans in addition to employer paid disability and life insurance.
Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center
Free RTD EcoPass (public transportation)
Childcare discount programs & exclusive perks on large brands, travel, and more
Tuition reimbursement & assistance
Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways
Professional clinical advancement program & shared governance
Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

About Denver Health

Denver Health stands as a beacon of healthcare excellence in Denver, Colorado. Denver’s comprehensive healthcare system offers an array of high-paying jobs and rewarding career opportunities. This integrated network, encompassing a premier hospital, a series of community health centers, and a robust public health department, serves as the city's primary safety net institution. As a Level One Trauma Center with specialized pediatric and neonatal intensive care units, Denver Health is not only pivotal in providing critical care but also plays a significant role in medical education, being affiliated with the University of Colorado School of Medicine.

Overview of Denver Health Careers

A Diverse Range of Healthcare Roles

Denver Health careers span a wide spectrum, from clinical roles in nursing and specialized medicine to administrative and support positions. As a teaching hospital, it offers a unique environment for professional growth, blending patient care with educational opportunities.

Available Job Opportunities

High-Demand Positions

Among the highest paying and most sought-after positions at Denver Health are Psychologist, Psychiatrist, and Licensed Therapist roles. This reflects the system's comprehensive approach to mental health services alongside its medical offerings.

Nursing and Clinical Staff

Opportunities in nursing and other clinical areas offer the chance to work directly with a diverse patient population. And of course, nursing and clinical staff are supported by state-of-the-art facilities and a network of community clinics.

Administrative and Support Roles

From medical billing specialists to healthcare administrators, Denver Health provides a variety of non-clinical positions essential to the smooth operation of the healthcare system.

Qualifications and Requirements

Ensuring the Highest Standards of Care

Denver Health seeks healthcare professionals who possess the necessary skills and experience and are committed to excellence in patient care and continuous learning.

Education and Certification

For clinical positions, specific degrees, certifications, and licenses are required, reflecting the level of expertise and specialization needed to meet the healthcare needs of the Denver community.

Application Process

Steps to Joining Denver Health

The journey to a career at Denver Health begins with a straightforward application process designed to identify candidates who align with the system's values and standards of care.

Submitting Your Application

Candidates can apply through Denver Health's online job portal, where current vacancies are listed. A detailed resume and cover letter tailored to the specific position are crucial components of the application.

Interview Tips and Techniques

Standing Out as a Candidate

Succeeding in the interview requires preparation and an understanding of what Denver Health values in its staff—a dedication to patient care, teamwork, and professional integrity.

Demonstrating Your Fit

Be ready to discuss how your skills, experience, and values align with the mission of Denver Health. Prepare examples from your past work that showcase your ability to contribute positively to the healthcare system.

Training and Development Programs

Commitment to Continuous Professional Growth

Denver Health offers extensive training and development programs, supporting its staff in achieving their highest potential and ensuring the delivery of top-quality care.

Advancing Your Skills

From on-the-job training to formal education programs, employees have opportunities to enhance their clinical skills, leadership abilities, and overall knowledge of healthcare practices.

Benefits and Compensation Packages

Rewarding Your Contribution

Denver Health offers competitive benefits and compensation packages, acknowledging the hard work and dedication of its employees with rewards that reflect their value to the healthcare system.

Comprehensive Benefits

Employees enjoy a range of benefits, including health insurance, retirement plans, and paid time off, alongside opportunities for bonuses and salary advancements based on performance and experience.

Employee Testimonials and Success Stories

From Our Staff to You

Hearing directly from Denver Health employees provides insight into the supportive work environment, career advancement opportunities, and the personal satisfaction derived from making a difference in the lives of patients.

Making an Impact

Employee stories highlight the rewarding nature of work at Denver Health, where every staff member plays a critical role in providing care and improving community health.

Career Advancement Opportunities

Pathways to Professional Development

Denver Health is committed to the career advancement of its employees, offering various pathways for professional development, from leadership roles within the nursing staff to specialized medical positions and administrative leadership.

Contacts and Resources for Further Information

Navigating Your Denver Health Career Path

For more detailed information about careers, the application process, or specific job openings at Denver Health, prospective applicants are encouraged to utilize the following resources:

Denver Health Careers Page

The primary resource for current job listings, application guidelines, and comprehensive information about working at Denver Health.

Further Assistance

For specific questions not addressed on the website, potential applicants can contact Denver Health's HR department directly through the provided contact details on the careers page.

Learn more about Denver Health

Size

7,000 employees

Industry