Bachelor's Degree in Mining, Engineering, or equivalent experience
5+ years in mining with Hexagon in-pit technologies or similar
Fluent in Microsoft Office Suite
Fluent in English; additional languages preferred
Proven ability to understand and communicate technical solutions effectively
Responsibilities
Participate in New Product Introduction (NPI) process to meet customer objectives
Plan and conduct field trials for new products
Support documentation for product transfer and customer training
Provide insights for product management based on market knowledge
Act as Product Champion for product categories
Support regions during product deployments and training
Benefits
Opportunity for cross-training and knowledge transfer
Work in a collaborative, cross-functional team environment
Exposure to international travel opportunities
Engagement with cutting-edge technologies in the mining sector
Participation in health and safety compliance initiatives
Full Job Description
Job Description
Purpose of Position:
To participate in the New Product Introduction (NPI) process to ensure the products the company releases achieve the specified customer objectives, through the successful completion of our Field, Operational, and Market readiness stage gates.
To plan, coordinate, conduct and report upon the field trial of the Product as part of the Product Release Process transitioning products from Development teams to a Selling/Service and Support Unit
Ensure products achieve the stated customer and functional requirements.
To plan, coordinate, conduct and report upon the transfer of product knowledge between development, product, and the Hexagon regions.
Where needed, conduct internal training on new products for internal technical staff (Service and Support)
Assist in the development of functional requirement specifications for products
Assist with competitor analysis activities
Contribute to the product documentation set.
Major Areas of Responsibility:
Conduct proving grounds trials of new release and new product.
Provide insight into technical and client requirements for products to Product Management based on market / industry knowledge and experience to ensure that future developments and product enhancements will set Hexagon apart from its competitors and provide end users with the desired functionality and features
Support in definition of
Initial deployments of the new products
product roadmaps,
product release execution
operations handover documentation
new product training
As required be part of the escalation of customer issues rising as part of new product introductions
Participation in a cross functional project team to develop, test and/or maintain existing products
Act as a Product Champion for assigned product/s
Standardize base deployment of existing and new products
Facilitate best practice definition with regional service teams to create global standards
Develop skills around assigned product families and transfer this knowledge to regional teams
Collaborate with other team members to ensure a common and effective approach to NPI processes, documentation structure and content, and issue logging
Provide support to regions during field trials and on initial deployments and until region capabilities match demand
Actively participate in cross training and knowledge transfer initiatives across functional teams where possible
Adheres to Hexagon values
Compliance with Hexagon Workplace Health and Safety policies and procedures, participation in audits and compliance with instructions given in respect to the health and safety of himself / herself and the safety of others
Other duties as required from time to time
Knowledge and Experience - Required:
A relevant Bachelor's Degree (Mining, Engineering), or equivalent combination of education and experience. Formal training qualifications are desirable, but not essential
At least 5 years of experience working in the mining environment with Hexagon in-pit technologies or similar.
Fluent working knowledge of Microsoft Office suite (Word, Excel, PowerPoint)
Fluent English (written and verbal). Additional languages (e.g. Portuguese, Spanish) would be highly regarded.
Knowledge and Experience - Desired:
A high degree of experience working in the mining environment with Hexagon in-pit technologies.
Strong technical skills and the ability to rapidly grasp customers' requirements and technical solutions
Ability to rapidly acquire knowledge and experience on new technologies in order to use the knowledge to provide customer support and training
Strong communication skills including the ability to communicate product information and technical concepts effectively to a non-technical audience
Demonstrated experience in technical documentation and strong written communication skills.
Strong analytical and conceptual skills
High motivation level, pro-active, flexible team player, customer focused
Ability to work independently and yet be accountable
Strong sense of urgency, responsibility and accountability
Understands the product development and management lifecycle
Travel:
Some travel, up to 25%, will be a requirement of this role both regionally and internationally
