Job Requisition ID: 57348
Opening Date: 07/09/2026
Closing Date: 07/23/2026
Agency:Department of Revenue
Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015
Skill Option: Fiscal Management/Accounting/Budget/ Internal Audit/Insurance/Financial
Bilingual Option: None
Salary: Anticipated Starting Salary $8,571 - $9,414 monthly
Job Type: Salaried
Category: Full Time
County: Cook; Winnebago
Number of Vacancies: 1
Bargaining Unit Code: None
Merit Comp Code: Supervisory (Management Bill) Exclusion from RC062 Collective Bargaining Coverage
A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a
DETAILED Resume/Curriculum Vitae (CV) to the
MY DOCUMENTS section of your application if you decide to provide one.
Position OverviewWould you like to work for a professional organization which provides steady hours and an exceptional benefits package? How about a workplace with career and personal growth opportunities? Then consider working for the Illinois Department of Revenue. We are hiring a Northern Field Services Manager (Public Service Administrator option 2) for our Northern District offices in Rockford and Des Plaines with headquarters in Des Plaines, IL. The successful candidate will travel to both locations to manage and oversee staff who are involved in serving the taxpayers by responding to inquiries in person, by email or on telephone with assistance on their individual income tax, business income tax, withholding tax, sales and use tax, and business registration. If you have at least 3 years of experience working with current Illinois and Federal tax laws, returns, accounts and processes, or a related field, then we want you! Don't let this opportunity pass you by. Apply now before time runs out!
Essential Functions- Under general direction, plans, assigns, and reviews the activities of Northern Field Services staff, in Rockford and Des Plaines, engaged in the registration and maintenance of business accounts, and provides information and guidance to Illinois and out-of-state taxpayers or their representatives, claimants and others relating to tax programs administered by the Illinois Department of Revenue (IDOR).
- Serves as full line supervisor.
- Confers and communicates clearly with taxpayers, their representatives and others answering phone and written inquiries.
- Directs, coordinates and participates in a variety of special projects as instructed by the Division Manager.
- Responds to complex, sensitive or controversial Sales and Use, Individual, Business and Withholding Income taxes inquiries following the guidelines of specific tax laws, regulations, and rulings.
- Advises Division Manager of corrective action taken in reassigning priorities to ensure completion of work in a satisfactory manner.
- Prepares and maintains production and inquiry status records.
- Interfaces operations with other areas of IDOR and other State Agencies, e.g., Bulk Sales, Collection Services, Illinois Liquor Control Commission, etc., to resolve procedural conflicts or policy problems, and/or to request procedural information assistance with reference to interrelated problems.
- Performs other duties as required or assigned, which are reasonably within the scope of duties enumerated above.
Minimum Qualifications- Requires knowledge, skill and mental development equivalent to completion of four years of college, preferably with courses in business administration, tax accounting or tax law.
- Requires prior experience equivalent to three years of progressively responsible administrative experience in accounting or finance with related tax accounting work in Sales and Income tax.
Preferred Qualifications- Three (3) years of experience working with current Illinois and Federal tax laws, rules and regulations or working in tax related field.
- Three (3) years of professional work experience analyzing tax returns and documents for completeness and making independent decisions on complex cases.
- Five (5) years of supervisory experience in staff development, to include establishing employee goals, evaluating employee performance, and serving discipline as needed.
- One (1) year of experience managing a supportive agency program.
- Four (4) years of experience evaluating program initiatives, staff utilization and employee motivation to meet area objectives.
- Four (4) years of professional experience utilizing GenTax or similar tax operating software.
- Three (3) years of experience exercising judgment and discretion in developing, implementing and interpreting policies and procedures.
- Four (4) years of experience developing and administering a training program, e.g., creating visual presentations and associated materials.
- One (1) year experience speaking to various groups conveying policy and procedures in a manner easily understood by diverse audiences.
Conditions of Employment- Requires the ability to successfully complete a tax compliance and fingerprint-based background check.
- Requires the ability to use and secure a state issued mobile device, e.g., cellular phone, laptop computer, tablet, etc.
- Requires the ability to travel in the performance of duties, with overnight stays as appropriate. Requires appropriate, valid driver's license.
- The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.
Work Hours: Monday - Friday; 8:30am - 5pm
Headquarter Location: 9511 Harrison St, Des Plaines, Illinois, 60016
Work County: Cook
Agency Contact: Brent Stice
EmailPosting Group: Leadership & Management
The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
