Job Description
The North America Trade Management (NATM) Supervisor leads the day-to-day execution of import and export compliance activities across the U.S. and Canada, providing hands-on operational leadership to a team of five compliance specialists.
This role reports to the NATM Manager and focuses on ensuring the team is enabled, supported, and executing effectively against daily compliance activities, while maintaining alignment with broader compliance initiatives.
The position is operational in nature, requiring direct involvement in team workflow management, issue resolution, broker interaction, and compliance execution, while also driving continuous improvement and consistency across processes.
The NATM Supervisor must evolve at global trade environment, helping the team navigate regulatory changes and operational challenges. You will drive continuous improvement and solution development across NATM and help modernize compliance through the thoughtful application of AI and automation tools.
Your Responsibilities
• Provide hands-on, daily leadership and support to the NATM team.
• Manage daily import/export workflows, prioritization and issue resolution.
• Act as the first point of escalation for operational challenges, broker issues, and compliance questions.
• Ensure execution of processes across the team, focusing on accuracy, and compliance.
• Partner with the NATM Manager to translate strategy into practical, executable actions.
• Manage U.S. and Canadian customs brokers to ensure service quality, responsiveness, and compliance adherence.
• Drive improvements in data quality and entry accuracy.
• Support cost and performance management initiatives related to brokerage and trade services.
• Ensure daily compliance with U.S. and Canadian regulations (ITAR, EAR, OFAC, Customs).
• Oversee execution of key processes such as screening, licensing coordination, filings, and recordkeeping.
• Provide real-time guidance to the team on regulatory interpretation and application.
• Support audits through documentation, coordination, and issue response.
• Identify recurring operational risks and implement improvements to prevent re-occurrence.
• Directly support, coach, and develop team members in their day-to-day roles.
• Reinforce a strong operational discipline and accountability culture within the team.
• Identify and implement process improvements to enhance efficiency and compliance outcomes.
• Remain flexible and responsive to changes in the global trade environment, ensuring the team adapts and effectively.
• Contribute to the evaluation and adoption of AI and automation tools to improve operational effectiveness (e.g., document ingestion, validation, audit analytics).
• Support efforts to streamline manual compliance activities.
• Oversee freight forwarder export filing and compliance adherence.
The Essentials - You Will Have
• Bachelor's degree in International Business, Trade Compliance, Supply Chain, or related field.
• 5+ years of experience in import/export compliance or customs operations.
• Demonstrated experience supporting daily operations and leading team execution in a compliance or logistics environment.
• Strong knowledge of trade regulations and operational compliance processes.
• Managecontinuous improvement programs and compliance programs.
• Experience managing third-party service providers.
The Preferred - You Might Also Have
• Licensed U.S. Customs Broker.
• Canadian Customs Specialist.
• Experience with CTPAT or other trade security programs.
• Experience leading external audits, CBP compliance reviews, and compliance health checks.
• Working knowledge of Access Databases
What We Offer:
• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
• To learn more about our benefits package, please visit at www.raquickfind.com.
This position is part of a job family. Experience will be the determining factor for position level and compensation.
#LI-Hybrid
Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
