Senior NOC Engineer

About the role

Passionate about network infrastructure? Your next role will ensure the networks we manage will exceed the expectations of our clients. We’re on the lookout for a knowledgeable and customer service-oriented NOC Engineer. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets the needs of today’s technology-savvy generation.  

This is a remote, WFH position.  

Schedule: 8am-5pmCST

What you’ll be doing:

• Troubleshoot and resolve simple to complex network outages (layers 1-3) and service interruptions 

• Use established policies and procedures to provide timely and accurate ticket updates 

• Use network monitoring tools and ticket tracking systems to help diagnose, record, and resolve network issues 

• Utilize basic LAN configurations (Routers / Firewalls) and Microsoft operation systems 

• Provide end-to-end network documentation  

• Participate in an on-call rotation with other NOC engineers  

• Liaison between engineering group and client staff – both technical and non-technical personnel  

• Work in a group/team setting  

You'll love this job if this describes you:  

• Problem Solving. You aren't satisfied until you've completely solved a problem, and you take time to get it right, look beyond the obvious, and deliver correct and honest assessments and answers.  

• Self- Development. You are personally and professionally committed to continuous improvement. You take a whole approach to learning: books and academics, experience at work, and learning from your peers.  

• Technical Aptitude. Some projects we take on have subtle differences, and others present obstacles we haven't faced yet. You can apply your baseline knowledge and natural technical aptitude to help you with easy tasks and challenging issues.  

• #ONE_TEAM. There's a lot of room for individual success, but it all starts at the core, a strong team. You demonstrate open, positive communication, listen to others, and encourage group troubleshooting.  

• High-Quality Standards. This is a high-impact, highly visible position. You have internal and external clients depending on the quality of work you deliver (never mind the financial impact of low quality). You care about your work and your customers.  

What you’ll bring: 

• Understanding of the NOC's escalation, incident management, and change management processes and procedures.   

• Knowledge of large enterprise and campus LANs, Wi-Fi/WLANs  

• TCP/IP, IP addressing, telnet, SSH experience 

• Experienced supporting a BGP environment and other routing protocols (Static, EIGRP, and OSPF)  

• Experienced supporting Radius, DHCP, and DNS servers  

• Experienced with Large Scale NAT or Carrier Grade NAT appliances and Load Balancers  

• Strong customer-facing skills and business etiquette  

• Effective communication skills  

• Ability to work independently and maintain fast-paced milestones and deliverables  

Education and Certifications: 

• Bachelor's degree in engineering, IT, or commensurate experience   

• CCNA Certification or better  

• A Wireless Certification (CWNA/CWNP, Cisco, or Aruba) 

We also offer: 

• Salary: $130,000-$160,000

• Annual Bonus
• Learning Development Opportunities
• Flexible working opportunities
• Competitive benefit packages
• Paid Parental Leave
• Vacation starting at 15 days increasing with length of service
• 10 days paid sick leave
• 4 days off each year to volunteer

Ready to apply? 

Are you ready to create an impact that will last for generations? Join us at Boldyn Networks today. Hit apply and follow the instructions to get started.