Job DescriptionJob Function:The New Account Manager - Data Center USA is responsible for the build-up of a strong customer base leading to key accounts, with a focus on data center hyperscalers. This role initiates and supports all necessary actions to be included on their AVL and become part of their new system platforms. Once achieved, the role could partially transform into a Key Account Manager role.
Reports to:Head of Sales, North America
Responsibilities and Objectives:- Build-up of a strong customer base leading to key accounts
- Initiate and support all necessary actions to be included in the AVL of hyperscalers, such as NVIDIA, Google, Meta, AWS
- Provide product Management & Engineering with necessary technical and commercial information to be able to specify and design a dedicated product portfolio or customized solution
- Nurturing long-term customer relationships
- Retaining existing business
- Driving account growth through upselling, and coordinating with internal local and international teams to ensure smooth service delivery
Relationship Management- Primary Point of Contact: Act as the face of the company, handling day-to-day communications and client inquiries.
- Client Onboarding: Welcome new clients, ensuring they understand the product or service and setting clear expectations.
- Regular Check-ins: Schedule recurring meetings to review progress, gather feedback, and align on goals.
Client Retention & Growth- Proactive Retention: Keep clients engaged and satisfied to minimize churn.
- Upselling & Cross-selling: Identify opportunities to offer additional products or services that solve client challenges and drive company revenue.
Strategy & Problem Solving- Goal Alignment: Understand each client's specific business goals and tailor your company's offerings to help them succeed.
- Conflict Resolution: Act quickly to resolve client disputes, address complaints, and assist with escalations.
- Risk Management: Anticipate risks and prevent bad surprises to ensure smooth business continuity.
Cross-Functional Collaboration- Internal Coordination: Work closely with product, sales, marketing, and technical teams to execute client projects and meet deadlines.
- Advocating for the Client: Represent the client's needs internally, ensuring the buyer experience is prioritized while balancing the company's profitability.
Reporting & Administration- Contract Negotiation: Oversee and assist with renewals and contract negotiations.
- Performance Tracking: Analyze account metrics, prepare progress reports, and present findings to both clients and internal stakeholders.
Secondary Tasks- Supports & Assists in monitoring ongoing global PTD Data Center key projects (inquiries, quotes, orders).
- Supports Sales and Business Development in developing, implementing, and continuously optimizing the sales and marketing strategy.
- Assuring order and demand forecasts & planning and provides necessary information to plan operations & production capacities, schedules and timing of necessary additional investments in equipment and/or resources
- Supports Stäubli's internal departments in handling customer complaints.
- Monitors the market and regularly reports on market developments, products, competitors, new trends, target achievement, and important events.
- Supports new product launches.
- Assists with controlling and reporting local sales activities, including revenue, growth, market, product, and customer-related targets for the sales and segment managers.
- Supports the creation of sales budgets and forecasts.
QualificationsQualifications- Bachelor's degree in Engineering
- Proven experience in sales, business development, or key account management (KAM)
- Experience using Office 365, CRM (e.g. Aurea), ERP (e.g. SAP)
- English native speaker or similar level of language proficiency. Additional languages are an advantage
- Outgoing, sales-oriented, and internationally experienced personality
- Independent work style, flexibility, organizational skills, and a confident demeanor, even in international environments and with clients
- Open and clear communication skills
- Team player
- Ability to think holistically
- High level of commitment and willingness to travel domestically and internationally
Additional InformationPhysical Requirements:- Periods sitting at a desk and working on a computer
- Must be able to lift, push, pull, and carry objects
- Must be able to lift up to 25 pounds at times
- Dexterity and accuracy as needed to operate equipment
Work schedule:- Willingness to travel as required both domestically and internationally (up to 50%)
- This position will be remote, but candidate should be located ideally in the wider bay area or on the West coast
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