Brief Overview of Position:Strategic Operational Solutions (STOPSO) is seeking candidates for a Network/Systems Engineer role that serves the organization. This role could be filled both onsite at a Government facility or at a contractor provided facility.
Primary Responsibilities:The Network/Systems Engineer provides advanced technical expertise supporting the Service Desk and APR organizations. The engineer performs root-cause analysis, systems troubleshooting, infrastructure diagnostics, trend analysis, and supports resolution of complex enterprise technology issues impacting USPTO operations.
Additionally, in this position you will:
- Perform advanced troubleshooting of network, server, endpoint, and infrastructure issues.
- Support escalated incidents affecting enterprise operations.
- Conduct root-cause and trend analysis on recurring technical issues.
- Analyze performance, stability, and availability metrics.
- Support major incident response and service restoration activities.
- Assist with knowledge article development and technical documentation.
- Collaborate with engineering and product teams.
- Identify opportunities for automation and operational improvement.
- Support continuity of operations (COOP) and disaster recovery efforts.
Qualifications:- Bachelor's degree in Information Technology, Engineering, or related field.
- Five (5) years of network or systems engineering experience.
- Experience supporting enterprise Microsoft environments.
- Knowledge of networking, Active Directory, cloud technologies, and endpoint management.
- Knowledge of Windows operating systems and Microsoft Office products.
- Strong communication and customer service skills.
Desired Skills:- Microsoft Certified Professional.
- Azure Administrator.
- CompTIA Network+ or Security+.
- ITIL Foundation.
