Role Description- We're looking for a mid-to-senior level Network/Server Engineer to join our team in a mostly remote capacity. This role combines hands-on technical support with project delivery, giving you the opportunity to both troubleshoot complex environments and build scalable infrastructure solutions.
You'll work directly with clients, own technical outcomes, and play a key role in delivering reliable IT environments that support business operations.
Key Responsibilities- This is a mid-to-senior level role requiring the ability to independently own client issues and projects
- Provide Tier 2/3 support for managed services clients, including troubleshooting, maintenance, and optimization of network and server infrastructure
- Design, implement, and deploy network and server projects (e.g., migrations, upgrades, new site deployments, cloud integrations)
- Manage client environments across on-prem, hybrid, and cloud platforms
- Some collaboration with the project management and sales teams to scope and deliver projects on time and within budget
- Document solutions, processes, and configurations for internal and client use
- Participate in on-call rotation (rotated fairly among the team)
- Stay current with emerging technologies and industry best practices
Qualifications- 2+ years of hands-on experience in network and server engineering, preferably in a managed services or MSP environment
- Strong expertise with networking technologies (Cisco, WatchGuard, Aruba, firewalls, VPNs, routing/switching, SD-WAN)
- Solid server administration experience (Windows Server, Scale Computing, Linux, Active Directory, DNS/DHCP, virtualization - Hyper-V, etc.)
- Proven track record of both reactive client support and successful project delivery
- Excellent problem-solving skills and the ability to work independently in a remote environment
- Strong communication & interpersonal skills - you'll be interacting directly with clients and internal teams
- Relevant certifications are a big plus (CCNA, CCNP, Azure Administrator, AWS, MCSA/MCSE, etc.)
Bonus Points If You Have- Experience with modern cloud-first environments (Azure, AWS, Microsoft 365)
- Familiarity with scripting/automation (PowerShell, Python)
- Previous experience mentoring junior technicians
- A passion for process improvement and documentation
What We Offer- Mostly remote with occasional onsite client visits in Southeast Wisconsin (typically a few times a month)
- Salary range $75,000 - $90,000 based on experience
- Comprehensive benefits package (health, dental, vision, 401(k) match)
- Professional development budget and certification reimbursement
- Collaborative team environment with regular virtual team-building
- Opportunity to work on diverse projects and grow your career in IT infrastructure
- We leverage modern MSP tools including RMM, documentation platforms, and standardized deployment processes to ensure efficiency and consistency.
If this sounds like you and you want to be a part of one of the fastest growing IT providers in Southeast Wisconsin, we would love to chat with you. Send your resume and a brief note about why you're excited about this role to [redacted]. We review applications on a rolling basis and look forward to hearing from you!
Benefits:- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance
- Life insurance
Work Location: Hybrid remote in Racine, WI 53406
Requirements- Live in Southeast Wisconsin, there will be some onsite Client engagement
- Network Engineer expertise (Setup/Configure/Manage Firewalls, Switches, Wireless Access Points, etc.)
- Server Engineer expertise (Setup/Configure/Manage Windows Servers)
- Excellent customer services skills
