Job Summary: Under general supervision, performs intermediate-level professional responsibilities supporting business applications processes, application development and database management, system and network administration, technical training and reporting, project management, product management, system testing and quality assurance, mainframe/platform administration, and/or enterprise information technology security; performs related work as required.
Job Duties:
- Network Oversight - Direct daily operations of the Network Operations Center (NOC), ensuring continuous monitoring and high availability of critical government systems.
- Incident Response - Lead and coordinate responses to network outages, security events, and service disruptions, ensuring timely resolution and proper documentation.
- Team Management - Supervise NOC staff, including scheduling, training, performance evaluations, and compliance with agency HR policies.
- Policy & Compliance - Ensure all network operations follow state and federal regulations, including cybersecurity, data privacy, and audit requirements.
- Operational Procedures - Develop, maintain, and enforce standard operating procedures, escalation protocols, and continuity plans.
- Interagency Collaboration - Coordinate with other departments, agencies, and external partners to support statewide initiatives and shared infrastructure.
- Reporting - Prepare operational reports, incident summaries, and performance metrics for leadership and oversight bodies.
- Vendor & Contract Management - Manage relationships with service providers, ensuring contract compliance and timely delivery of services.
- Continuous Improvement - Identify opportunities to enhance reliability, efficiency, and security through modernization and process refinement, specifically leveraging Software-Defined Networking (SDN) and automated fabric architectures.
Key Responsibilities: - Network Oversight - Direct daily operations of the Network Operations Center (NOC), ensuring continuous monitoring and high availability of critical government systems.
- Incident Response - Lead and coordinate responses to network outages, security events, and service disruptions, ensuring timely resolution and proper documentation.
- Team Management - Supervise NOC staff, including scheduling, training, performance evaluations, and compliance with agency HR policies.
- Policy & Compliance - Ensure all network operations follow state and federal regulations, including cybersecurity, data privacy, and audit requirements.
- Operational Procedures - Develop, maintain, and enforce standard operating procedures, escalation protocols, and continuity plans.
- Interagency Collaboration - Coordinate with other departments, agencies, and external partners to support statewide initiatives and shared infrastructure.
- Reporting - Prepare operational reports, incident summaries, and performance metrics for leadership and oversight bodies.
- Vendor & Contract Management - Manage relationships with service providers, ensuring contract compliance and timely delivery of services.
- Continuous Improvement - Identify opportunities to enhance reliability, efficiency, and security through modernization and process refinement, specifically leveraging Software-Defined Networking (SDN) and automated fabric architectures.
Required Qualifications: - Demonstrated experience managing network operations in a large enterprise or government environment.
- Strong knowledge of routing, switching, firewalls, VPNs, and network monitoring platforms.
- Advanced expertise in Software-Defined Networking (SDN) architectures, specifically including Cisco Viptela for SD-WAN, Cisco Application Centric Infrastructure (ACI), Nexus Dashboard Fabric Controller (NDFC), and VXLAN deployments.
- Experience with ITIL, incident management frameworks, and government technology standards.
- Proven ability to lead technical teams in mission-critical environments.
Preferred Qualifications & Skills: - Bachelor's degree in Information Technology, Computer Science, or related field.
- Certifications such as CCNP (Enterprise or Data Center), CCDA, CCDP, ITIL, Security+, or equivalent.
- Experience working within state or federal IT environments.
- Familiarity with government procurement, contract management, and compliance frameworks.
Compensation: We provide a competitive pay and benefits package. This position is offering a salary range of $120,000-$130,000 Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.
www.belcan.com
