You are:
An experienced Network Operations Subject Matter Expert - Cisco
The Work:
As a subject matter expert, you will act as the level 3 engineer supporting a Government of Canada Crown corporation with global operations. You will advise the client in complex issues, architectural recommendations, and mentor junior staff. Implement SD-WAN, remote access, and hybrid connectivity (IPSec/SSL, MPLS, ExpressRoute/Direct Connect). Automate configuration and compliance checks with Ansible/Python; manage golden configs and CI pipelines. Lead P1/P2 network incidents, perform packet captures, and drive RCA with corrective actions. Define monitoring KPIs, telemetry, and synthetic tests; maintain runbooks and topology diagrams. Collaborate with Cloud/Security teams on service onboarding and resilience patterns; support DR testing.
Ability to work shifts/on-call; comfort working on-site in high-security environments.
In office requirement of minimum 3 days at Accenture office.
Key Responsibilities:• Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes).
• Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for software solutions/vendors/brands.
• Work includes L2/L3 support including advanced and expert troubleshooting of Data Network Technologies
• Working with cloud architects and infrastructure teams to evaluate application and technology landscape
• Understanding cloud and network best practices combined with guiding principles
• Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems.
• Understands the strategic direction set by senior management as it relates to team goals.
• Primary upward interaction is with direct supervisor. May interact with peers and/or management levels at a client and/or within Accenture.
WHO WE'RE LOOKING FOR?- Over 5 years of experience in key routing and switching concepts (such as but not limited to trunking, ether-channel, BGP, IS-IS, L2 Security Concepts, VRFs)
- Familiarization with the following concepts/technologies: DDI, Virtualization, SD-WAN, SD-Access, WLAN administration, SASE, and SD-DC
- Strong written and verbal communications with the ability to convey complex technical concepts to a nontechnical audience
- Eligibility for Reliability Security Clearance (resided in Canada for the past five years)
Certifications: • Current Cisco CCNP Enterprise or equivalent (CCIE is a plus)
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit - in some cases, actual compensation may exceed the range where appropriate.
Information on benefits is here.
Role Location Annual Salary Range
British Columbia/Ontario $74,000 to $124,000
