About this role:

Wells Fargo is seeking a Network Engineering Manager who covers jobs responsible for direction and support for computer-based information and communication systems, including technical, programming and development, network communications, and systems analysis.

In this role, you will:

• Lead and develop a team of network engineers providing advanced troubleshooting and escalation support
• Establish clear priorities, operating cadence, and accountability across the tools and Priority Support teams
• Mentor and guide engineers to build deep technical capability and operational excellence
• Provide leadership during Major Incident bridges, ensuring clear technical direction, timely updates, and rapid resolution
• Act as the senior escalation point for high severity network issues impacting critical services
• Ensure strong post-incident reviews, root cause analysis, and corrective action tracking
• Oversee troubleshooting and resolution of complex issues across:
  • Routing, switching, firewalls
  • Load balancers (F5), proxies, SD WAN
• Drive deep analysis using packet capture and observability tools such as Sniffer and Infinistream
• Identify patterns in incident and change-related issues to drive systemic improvements
• Improve operational discipline across change management, break-fix, and restoration activities
• Drive reduction in recurring incidents through collaboration with engineering and architecture teams
• Partner with Network Engineering, Architecture, Service Management, and other technology towers
• Engage vendors and TAC organizations to escalate and resolve complex issues
• Serve as a trusted partner to stakeholders by aligning on priorities and delivering outcomes
• Oversee emergency break-fix changes and ensure adherence to enterprise change management processes
• Provide operational input into engineering initiatives and infrastructure improvements
• Ensure documentation, timelines, and reporting meet enterprise standards
• Lead a follow-the-sun support model, including on-call rotations and after-hours escalation coverage
• Ensure consistent support for critical platforms and priority customers
• Strong analytical mindset with focus on rapid, accurate problem resolution
• Ability to lead calmly during major incidents and crisis situations
• Strong communication skills across both technical and executive audiences Proven ability to build partnerships across engineering, operations, and vendors
• Commitment to continuous improvement, operational excellence, and risk reduction
• Strong documentation and reporting discipline

Required Qualifications:

• 5+ years of Network Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of Leadership experience
• Experience in Network Engineering, or equivalent demonstrated through one or a combination of the following: work experience, training, education
• Leadership experience
• Demonstrate experience in Network Operations, Priority Support, or equivalent experience
• Proven ability to lead teams and drive resolution of complex network issues in large-scale environments

Desired Qualifications:

• 5+ years of experience in network operations or advanced support roles

• Strong knowledge of Routing and switching protocols (OSPF, BGP)Layer 2 6 networking, IP subnetting, QoS, MPLS, SD WAN

• Hands-on experience with enterprise platforms: Cisco routers and switches Firewalls (Cisco/Checkpoint)Load balancers (F5)Proxy infrastructure

• Experience troubleshooting high-impact incidents under time pressure

• Strong vendor management and escalation handling experience

• Familiarity with automation and scripting (Ansible, Python)

Job Expectations:

• Telecommuting is not an option for this position

• This position offers a hybrid work schedule

• Relocation assistance in not available for this position

• This position is not eligible for visa sponsorship

Posting End Date:

*Job posting may come down early due to volume of applicants.