TeleTech

Network Operations Engineer

TeleTech$61K — $141K *
Telecommunications & Hardware
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years experience with routing and switching protocols such as BGP, IS-IS, OSPF
  • Strong background in Tier II or III network troubleshooting
  • Proficient with deploying and troubleshooting Cisco or Juniper multivendor equipment
  • Experience with classified networks is a must
  • Familiarity with network management and monitoring tools
  • Expertise in multi-vendor firewalls like Palo Alto and Cisco
  • Secret clearance required, HS diploma or GED essential.

Responsibilities

  • Lead the operations and maintenance of a Zero Trust deployment for the DoD
  • Interface with SASE, SD-WAN, and application security technologies
  • Coordinate with SMEs, vendors, and government leads on network incidents
  • Monitor, resolve, and report on network incidents to senior leadership
  • Apply advanced advising skills to communicate with stakeholders

Benefits

  • Comprehensive health, life, disability, and retirement benefits
  • Paid leave and professional development opportunities
  • Tuition assistance and work-life balance programs
  • Recognition awards for exceptional performance
  • Available for full-time and part-time employees working at least 20 hours a week
Full Job Description
Network Operations Engineer

The Opportunity: 

Lead the operations and maintenance of an industry leading Zero Trust deployment within the DoD. Assume responsibility for interfacing with SASE, SD-WAN, application security, and cyber operations technologies. Work with SMEs, vendors, government leads, and Booz Allen colleagues to monitor and resolve network incidents. Apply advanced advising skills to brief senior leadership to provide them with awareness of current and resolved incidents.

You Have: 

  • Experience with routing and switching protocols, including BGP, IS-IS, OSPF, MPLS, LDP, RSVP, VPLS, or L3VPNs

  • Experience with Tier II or III network troubleshooting

  • Experience deploying, upgrading, and troubleshooting multivendor network equipment and solutions, including Cisco or Juniper

  • Experience with classified networks

  • Experience with network management and monitoring

  • Experience implementing and managing multi-vendor firewalls, including Palo Alto, Cisco, Juniper, or Versa Networks

  • Knowledge of Zero Trust principles

  • Secret clearance

  • HS diploma or GED

Nice If You Have: 

  • Experience with AWS or Azure Cloud networking

  • Possession of excellent verbal and written communication skills

  • CCNA, CCNP, JNCIA, or JNCP Certification

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $61,900.00 to $141,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.

  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.

  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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