Job Summary:We are seeking a proactive and innovative NOC Analyst to join our dynamic team. The ideal candidate is not only skilled in monitoring and troubleshooting but is always looking for better ways to solve problems using available tools and automation. This role supports a major global financial organization, with a primary focus on operations in the United States, Canada, and Latin America.
Key Responsibilities- Monitor and respond to network and infrastructure alerts using tools such as SolarWinds, ensuring optimal performance and reliability for critical financial systems.
- Provide Tier 1 and Tier 2 support for Windows servers and related technologies.
- Automate NOC functions using scripting (PowerShell, Python) and tools like Power Automate to improve efficiency.
- Host and manage incident resolution calls on a 24/7 basis.
- Maintain and update weekly and monthly NOC reports.
- Support Active Directory services for secure and efficient user access.
- Respond to alerts, incidents, and service requests promptly to minimize downtime.
- Collaborate with cross-functional teams to escalate and resolve complex issues impacting financial systems.
- Perform routine checks on network equipment and configurations.
- Create and maintain accurate documentation (Runbooks, Procedures) for incidents and preventive measures.
- Follow established incident response and escalation procedures aligned with financial industry standards.
- Use tools such as Microsoft Office, Teams, ServiceNow, xMatters, SecureCRT, WebEx, and others for communication and collaboration.
- Contribute to continuous improvement of NOC processes and procedures.
- Stay current with industry trends and emerging technologies to enhance monitoring and automation capabilities.
Required Qualifications- Bachelor's degree in a related field or equivalent experience.
- 1-2 years of experience in a NOC or similar role supporting network and Windows server environments.
- Strong understanding of networking protocols, hardware, and Windows server administration.
- Experience with Active Directory and secure user access management.
- Familiarity with tools such as SolarWinds, ServiceNow, xMatters, Microsoft Office, Teams, SecureCRT, WebEx.
- Scripting experience (PowerShell, Python) and automation mindset.
- Excellent problem-solving and analytical skills, with attention to detail.
- Ability to work in a fast-paced, 24/7 operational environment.
- Strong communication skills for both technical and non-technical audiences.
- Relevant certifications (e.g., Cisco CCNA, CompTIA Network+, Microsoft) are a plus.
Preferred Attributes- Experience with Power Automate and leveraging Copilot for productivity.
- Familiarity with financial industry compliance and security standards.
- Demonstrated ability to innovate and improve processes using technology.
Education:• Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience
"Visa sponsorship/support is based on business needs. We do not anticipate providing visa sponsorship/support for this position."The typical base pay range for this role is between $83K - $115K - depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.
MUFG Benefits Summary
