Job DescriptionNetwork & Systems AdministratorOverviewWe are seeking a
Network & Systems Administrator to support the day-to-day operation, maintenance, and continuous improvement of our IT infrastructure in a growing healthcare environment. This is a hands-on role responsible for network administration, systems support, infrastructure deployments, and operational improvements.
The ideal candidate enjoys working in a smaller organization where they can wear multiple hats, solve problems creatively, and help mature IT operations. Success in this role requires strong technical skills, adaptability, patience, and a customer-focused mindset.
Key ResponsibilitiesNetwork Administration- Install, configure, and maintain network infrastructure, including routers, switches, wireless access points, and VPN connectivity.
- Perform network upgrades, equipment replacements, and infrastructure deployments.
- Monitor network performance and proactively resolve connectivity and performance issues.
- Troubleshoot network outages and work to minimize operational downtime.
Systems Administration & Operations- Provide day-to-day administration and support for servers, operating systems, and enterprise infrastructure.
- Perform software installations, system upgrades, security patches, and routine maintenance.
- Support endpoint deployments, hardware installations, and workstation configuration.
- Maintain system availability through proactive monitoring and operational support.
IT Operations & Process Improvement- Help develop and implement IT operational processes, including Change Management procedures.
- Create and maintain technical documentation, standard operating procedures (SOPs), and infrastructure diagrams.
- Recommend process improvements that enhance operational efficiency, stability, and supportability.
- Assist in planning and executing infrastructure improvements and technology refresh initiatives.
Collaboration & Customer Support- Partner with internal departments to understand business needs and deliver reliable technology solutions.
- Provide responsive technical support while balancing operational priorities and project work.
- Contribute to a collaborative team environment and assist wherever needed in support of organizational goals.
Required Qualifications- 5+ years of experience in Network Administration, Systems Administration, or Infrastructure Support.
- Strong experience configuring and supporting routers, switches, wireless networks, and VPN technologies.
- Experience with Windows Server administration, system patching, software deployments, and infrastructure maintenance.
- Experience troubleshooting network, server, and endpoint issues in production environments.
- Ability to manage multiple priorities in a fast-paced, evolving organization.
- Strong communication and customer service skills.
- Excellent problem-solving skills with the ability to think creatively and adapt to changing priorities.
Preferred Qualifications- Experience supporting healthcare organizations or other regulated environments.
- Experience with Cisco networking equipment.
- Experience with Palo Alto firewalls or other enterprise firewall platforms.
- Familiarity with Change Management and IT operational best practices.
- Exposure to cybersecurity concepts, network security, vulnerability management, or security best practices.
- Experience with infrastructure automation tools such as Ansible or similar technologies.
Ideal Candidate ProfileThe ideal candidate is a hands-on IT professional who enjoys working in a collaborative, smaller environment where flexibility and initiative are essential. This individual is equally comfortable installing network equipment, troubleshooting production issues, documenting processes, and improving operational workflows.
To be successful in this role, you should:
- Be adaptable and willing to support a variety of infrastructure and operational needs.
- Enjoy solving problems and thinking outside the box.
- Have patience and a service-oriented approach when supporting end users and technical teams.
- Take ownership of your work and proactively identify opportunities for improvement.
- Balance immediate operational support with continuous process improvement.
- Thrive in an environment where no two days are the same and teamwork is essential.
