Network Engineer Position Summary: The network junior engineer will be primarily responsible for providing 7x24x365 network operational support in 8-hour shifts for our Panera Bread cafes, support centers, and labs. The candidate for these positions will have a work schedule that surrounds our US Central Time hours, flexible to assist coverage with other shifts as needed to ensure project completion, and/or assistance when necessary. Weekends are normally off, but there can/could be rotational support in place when required. Location: St. Louis, MO (hybrid) Accountability • Act as L2 escalation point for issues raised by L1 engineers • Perform advanced troubleshooting for LAN, WAN, Wi Fi, VPN, Meraki and SDWAN issues • Support and troubleshoot Cisco routers/switches, Meraki APs, switches, firewalls • Handle SD WAN and Cradle point router connectivity issues • Support ISP circuits, including Comcast retail / café / store environments • Coordinate with ISPs for outages, latency, packet loss, and circuit restoration • Perform root cause analysis for recurring or complex issues • Implement approved network changes and upgrades • Document incidents, resolutions, and procedures clearly in ticketing tools (ServiceNow) • Enhance and assist in upkeep of current knowledge (Knowledge Base) and standard operation procedures "SOP's" • Communicate incident status effectively to stakeholders • Guide and mentor L1 engineers to troubleshoot and resolve issues independently • Review L1 escalations for quality, completeness, and SOP adherence • Collaborate with other teams surrounding projects and deployment activities. • Work on best practices, what is best for cafes and interactions. • Other as required Qualifications & Experience Requested: • Minimum 2-4 years' experience in a network position or technical support • Great verbal communication as they will be speaking with people for engagement, assistance to various endeavors. • Skillset and Hands-on experience with Cisco and Meraki environments. • Strong skillset in documentation, as these steps may further lead to updating information, knowledge, etc. to our Tier 1 team. • Strong understanding of TCP/IP, DNS, DHCP, VLANs, VPNs • Able to think outside the box & contribute innovative solutions to complex issues • Ability to work independently during both business and non-business hours while rapidly learning and adapting to new processes and policies. • Experience supporting SD WAN, Meraki and Cradlepoint/LTE 5G/4G devices • Involvement with concepts that deal with the complexity and urgency of a retail/food network architecture and connectivity. • Familiarity with network monitoring tools and dashboards, ie Solarwinds, etc. • Capabilities to assist with automation for increased efficiency, monitoring and triaging of activities. • Must be able to multitask effectively to complete checklist items along with monitoring, proactive checking for issues & troubleshooting production network problems. Competitive Pay $78,211 - $93,853 annually The actual pay offered will be determined by multiple factors, including but not limited to the candidate's relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate. Saint Louis Support Center