Degree in a relevant field or 4 years of equivalent experience.
3+ years of network support experience.
Expertise in LAN protocols like TCP/IP and VLANs.
Strong troubleshooting skills at Layer 1 and 2 levels.
Understanding of LAN security standards.
Experience with Cisco Meraki, HPE Aruba, Juniper Mist, and Fortinet equipment.
Familiarity with ServiceNow ticketing system.
Responsibilities
Troubleshoot and resolve LAN and WiFi issues, including switches and routers.
Resolve trouble tickets using ServiceNow.
Document troubleshooting processes for future reference.
Assist Tier 1 support with LAN-related issues.
Provide Tier 2 support for escalated incidents.
Collaborate with Tier 3 Engineers for complex issue resolution.
Manage multiple projects while meeting deadlines.
Benefits
Hybrid work environment in Raleigh, NC.
Monday - Friday schedule with potential for on-call duties.
Opportunities for professional growth and learning in LAN technologies.
Full Job Description
Overview
Tier One Technologies is seeking a Network Engineer to perform LAN and WiFi monitoring and support for our US Government client.
This hybrid Contract-to-Hire position will be located in Raleigh, NC.
The work schedule: Monday - Friday from 9:00 AM to 6:00 PM EST with occasional on-call rotation and after-hours work.
SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.
Responsibilities
Troubleshoot and resolve LAN and WiFi connectivity issues, including, but not limited to, switches, routers, and cabling.
Resolve Trouble tickets generated through ServiceNow
Document troubleshooting steps and solutions for future reference.
Assist Tier 1 support in diagnosing and resolving LAN-related problems.
Provide Tier 2 support for LAN-related incidents and service requests escalated from Tier 1.
Collaborate with Tier 3 LAN Engineers for complex issue resolution.
Perform duties in support of the mission as directed by company's Management.
Typically performs all functional duties independently.
Provide assistance with more senior positions and/or perform functional duties under the oversight of more senior positions.
Ability to manage multiple projects and meet deadlines and prioritize and manage your own workload.
Qualifications
A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field, then 4 additional years of related experience is required.
3+ years of applicable network experience and support.
Expertise in LAN protocols and technologies (e.g., TCP/IP, VLANs, Spanning Tree Protocol).
Strong troubleshooting and analytical skills - Layer 1 and 2.
Understanding of LAN security standards and methodologies.
Proven experience with LAN networking and other wireless solutions such as Cisco Meraki, HPE Aruba, Juniper Mist, and Fortinet.
Experience with ServiceNow or other ticketing systems.
Proficiency with MS Office Suite, especially Excel and Teams.
Excellent written and verbal communication skills.
Proven ability to work independently and thrive in a fast-paced, rapidly changing environment.
Continuous learning and staying up to date with the latest trends, technologies, and industry developments in the LAN Engineering field.
Exceptional communication skills, both written and verbal.
Must be a US Citizen or Permanent Status Green Card holder.
Must be able to obtain Public Trust Clearance.
Must have lived in the US for the past 5 years.
Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.)
