Job Category:Information Technology
Work Shift/Schedule:8 Hr Morning - Afternoon
About the Role:Job SummaryMid-level position responsible for support, implementation, repair, and maintenance of Network wired, wireless, and security infrastructure/applications, including: routing, switching, IPS/IDS, firewalls, B2B VPN, remote access VPN, network access control, application delivery, WAF, RF management, BLE, RTLS location services, advanced data center overlay technologies, cloud technologies (AWS, GCP, Azure), WAN/SDWAN technologies (including satellite, cellular, and broadband), UPS technologies, and DDI. This position must be able to demonstrate each of the job specific skills and abilities listed.
Minimum Job Qualifications- Licensure or other certifications:
- Educational Requirements: Bachelors degree in Computer Science or related field required. In lieu of a Bachelors Degree, 6 to 8 years of experience in a similar role in another organization will be considered.
- Minimum Experience: Four (4) years experience supporting critical IT network infrastructure in a highly available 24x7 environment.
- Other:
Preferred Job Qualifications- Preferred Licensure or other certifications: Juniper JNCIS, Cisco CCNA, or similar certification preferred.
- Preferred Educational Requirements:
- Preferred Experience:
- Other:
Job Specific and Unique Knowledge, Skills and Abilities- Ability to articulate technical expertise to peers and leadership team
- Ability to lead collaborations with teams to build the best possible solution for customers
- Moderate understanding of networking concepts and ability to walk through communication flows in extensive detail
- Passion in identifying innovative approaches to using new or existing technologies to meet current and future business needs
- Experience mentoring and providing technical guidance to junior engineers and peers
- Understanding of WAN technologies including SDWAN, satellite, cellular, and broadband connectivity
- Knowledge and experience with network financials and billing
- Ability to work with end users and IT staff to define network requirements for IT systems user experience
- Moderate experience troubleshooting Networking infrastructure and components, IT systems, and cloud environments
- Eagerness and willingness to pursue continual education to foster personal growth
- Moderate experience in helping people communicate through enterprise scale network and network security environments with a focus on Juniper/Mist, SDWAN, and hybrid multi-cloud environment routing and switching, as well as Palo Alto, Forescout, and F5 security tools
- Moderate experience with routing and switching (BGP, OSPF), network access control, L2/3 overlays (EVPN, VXLAN, ACI, OTV), hybrid multi-cloud environments (Azure, AWS, GCP), B2B and remote access VPNs, RF environments, RTLS technologies (BLE, UWB), and disaster recovery environments
Essential Tasks and Responsibilities- Participates in on-call rotation
- Perform complex problem isolation within the network
- Creates technical documentation for infrastructure solutions
- Assist with defining technical network engineering policies and procedures
- Ensure the security of the system by driving standards and policies across all applicable technology towers
- Monitor Network Services infrastructure capacity and performance to ensure continued, uninterrupted operation of its systems and applications
- Lead/coordinate new network infrastructure and applications deployment
- Coordinate and collaborate with vendors on repair and maintenance of various network systems and their components
- Assist Management with Network Services financial planning, budgeting, and billing
- All other duties as assigned by the Unified Communications Manager and/or the IT Network & Telecommunications Supervisor
Physical Demands- Weight Lifted: Up to 50 lbs, Frequently 31-65% of time
- Weight Carried: Up to 50 lbs, Frequently 31-65% of time
- Vision: Heavy, Constantly 66-100% of time
- Kneeling/Stooping/Bending: Frequently 31-65%
- Standing/Walking: Frequently 31-65%
- Pushing/Pulling: Frequently 31-65%
- Intensity of Work: Constantly 66-100% of time
- Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding, Driving
