Unum Group

National Client Manager

Unum Group$90K — $120K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree preferred
  • 5-7 years of employee benefits or insurance industry experience
  • Strong consultative skills for problem solving
  • Superior relationship building and management skills
  • Ability to influence across various constituencies
  • Excellent communication and presentation skills
  • Strong leadership and mentoring capabilities

Responsibilities

  • Lead resource coordination to meet client needs
  • Develop action plans through risk analysis and consultation
  • Oversee successful new business implementation
  • Set expectations and delegate tasks to customer teams
  • Own account management strategy for designated block
  • Develop and implement custom business plans for clients
  • Drive employee marketing and enrollment strategies

Benefits

  • Professional development opportunities
  • Collaborative work environment
  • Health and wellness programs
  • Flexible work arrangements
  • Travel opportunities for site visits
  • Access to comprehensive industry training
Full Job Description
Job Posting End Date: July 31

General Summary:
General Summary
The National Client Manager (NCM) is the relationship steward for our most complex group, VB, and integrated cases with 2,000 or more lives. The NCM designs and implements a customized service strategy for each case in their respective block assignment. The NCM is accountable for growth and retention through strategic management of customer relationships and plays an instrumental role in improving block profitability, driving increased participation, and achieving case and premium persistency targets.

Principal Duties and Responsibilities

Implementation and Ongoing Client Service
  • Accountable for leadership of right resources and coordinating concentrated efforts to meet the specific needs of the client
  • Develops high level actions through risk and H&P analysis and claim consultation
  • Utilizes expertise in Unum services and solutions (implementation, contracts, FML, Health and Productivity, and client reporting and analysis) to recommend actions, resolve issues, and identify solutions
  • Ensures the complete and accurate implementation of new business and partners with Home Office functional areas to achieve a successful implementation.
  • Effectively delegates and sets expectations with customer business teams Holds partners (Home Office, Third Parties, and Technology Partners) accountable for driving day to day issue resolution for inforce customers and implementation project planning


Strategic Planning and Execution
  • Owns the account management strategy for an assigned block of business within a defined territory
  • Responsible for the development and implementation of strategic customized business plan for each client which includes plans to proactively engage the client and increase client's understanding of Unum's value proposition, their benefits and industry trends
  • Strategic execution of renewal conditioning, planning and prepares for pre-renewal face to face visit to review claim trend analysis and Integrated Disability Management models to discuss any issues prior to the actual renewal meeting
  • Partners with Sales Consultants to jointly present and/or in some instances own annual renewal, including gathering of claim trend analysis, underwriting data, Return to Work statistics, etc.


Benefit Education and Enrollment
  • Focuses on driving comprehensive employee marketing of Unum benefits by developing enrollment strategies and utilizing robust knowledge of internal and external capabilities and technology to achieve desired outcomes
  • Responsible for developing a deep understanding of broker/consultant/Third Party Firm/Benefits Administration/Exchange relationships in order to provide comprehensive solutions to their clients

Client Consultation
  • Serves as a consultant to the client leveraging Unum expertise, deep knowledge of the client, and client's industry to identify and recommend Unum solutions
  • Provides consultation and guidance related to health management strategies
  • Responsible for recognizing opportunities for new business and obtaining growth on the assigned block of business. This position will have assigned goals in these categories and be assigned block growth objectives.
  • Acts as Consultant to employer on administrative or enhanced service offerings to enrich the overall benefit to employee/employer
  • Attend site visits with the customer in Portland/Chattanooga or Glendale
  • Frequent proactive face to face meetings with the customer


Job Specifications
  • Bachelor's degree preferred
  • 5 to 7 years employee benefits/insurance industry experience preferred
  • Strong consultative skills; able to think broadly when problem solving and making decisions
  • Segment/specialty knowledge preferred
  • Superior relationship building/management, interpersonal and partnership skills; able to influence a range of constituents
  • Presale expertise that can assist in the influence and sale of Unum's value proposition
  • Demonstrated success in critical thinking; able to analyze data and make effective recommendations
  • Excellent communication, presentation, negotiation, persuasion, and conflict management skills
  • Ability to anticipate needs of clients and educate
  • Robust strategic re-enrollment expertise
  • Strong organizational, planning, time management and delegation skills
  • Strong leadership skills. Ability and desire to coach and mentor others
  • Full understanding of underwriting and risk concepts
  • Full understanding of, and ability, to correlate between the entire Unum product portfolio to educate, and on a consultative basis cross sell products/services to brokers/clients
  • Strong business and financial acumen
  • Strong computer skills
  • Proper licensing and appointing are conditions of employment and must be obtained within 90 days from the date of hire/promotion
  • Ability to travel as needed


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Company:
Unum

About Unum Group

Since their founding in 1848, Unum has been known for breaking new ground in the business of benefits. Integrity, determination, innovation and leadership were at the core of their company 165 years ago, and they are just as relevant to their business today. Just as long-lasting has been their commitment to being there when people need us most, a simple but compelling philosophy that began before the Civil War during a time when investing in insurance to protect yourself from the financial effects of illness and injury was a radical idea. They persevered during the fledgling insurance landscape then, and we're equally committed today to educating consumers about the value of financial protection benefits. Take a look below at Unum and its predecessor companies throughout the years.

Unum Group Careers

Join the Unum Group team today and be part of a company that values innovation, leadership, and diversity. As a leading provider of financial protection benefits in the United States and the United Kingdom, Unum Group offers unparalleled job opportunities in a variety of professional fields.

Work You’ll Do

At Unum Group, you will contribute to a culture that supports the growth and development of its employees through targeted diversity training and robust career advancement opportunities. Our team is committed to creating an inclusive environment where every team member’s skills and ideas are valued.

Explore Professional Growth

Unum Group is not just a company; it's a place where you can shape your future. Whether you're looking for an internship, ready to lead at the managerial level, or anywhere in between, Unum has a position that will match your skills and ambitions. We are dedicated to fostering leadership and innovation at every level of our organization.

Join Our Dynamic Team

Our team at Unum Group thrives on collaboration and the free exchange of ideas. We believe that diversity fuels innovation and we strive to create a workplace where all employees can achieve their professional goals. With a focus on continuous improvement and employee empowerment, Unum offers a dynamic work environment designed to develop top-tier professionals.

Benefits and Culture

Unum Group is committed to offering competitive benefits that enhance the lives of our employees and their families. From health and wellness to financial and retirement planning, our benefits are designed to promote a healthy, fulfilling life both inside and outside of work. Our culture emphasizes work-life balance, community involvement, and the well-being of our employees.

Career Development Opportunities

Invest in your future with Unum Group’s comprehensive career development programs. From professional development workshops to leadership training, we provide the tools and resources necessary for personal and professional growth. Our commitment to career development ensures that our employees are well-equipped to meet the challenges of today’s job market.

Innovative Hiring Process

Our hiring process is designed to identify and attract the best talent. From the initial resume submission to the final interview, each step is an opportunity to showcase your unique abilities and learn more about the Unum culture. We value straightforward communication and transparency, ensuring that all candidates understand what it takes to be a part of our team.

Networking and Community

At Unum Group, networking doesn’t end with the job interview. We encourage our employees to continue building professional relationships and sharing insights through our internal networking platforms. This connectivity allows for ongoing professional development and community building across the company.

Join Unum Group

Discover the exciting career opportunities waiting for you at Unum Group. Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Ready to start your journey with us? Explore job openings, read more about our company culture, and apply today to become part of something great.

Stay Connected

Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Unum Group.

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Learn more about Unum Group
Size
10,100 employees
Market Cap
$8 billion
Industry
Net Income
$793 million
Founded
1848
5 Year Trend
+1.6%
Revenue
$13.1 billion
NASDAQ

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