The
National Account Manager (NAM) - Lowe's is responsible for leading the strategic growth and profitability of the Lowe's account, one of the company's most critical national retail partners. This role owns the end-to-end relationship, driving revenue, market share, and brand presence across Lowe's stores and digital platforms.
The NAM serves as the primary interface with Lowe's merchants and cross-functional stakeholders, while coordinating internal teams to deliver best-in-class execution across sales, replenishment, merchandising, and marketing.
Job Duties:Account Strategy & Growth- Develop and execute a comprehensive account strategy aligned to Lowe's priorities and category growth plans
- Deliver annual sales, margin, and market share targets
- Identify opportunities for assortment expansion, pricing optimization, and promotional effectiveness
- Lead joint business planning (JBP) with Lowe's
Customer Relationship Management- Build and maintain strong relationships with merchant, buyers, and cross functional partners.
- Serve as the primary point of contact for Lowe's at a national level
- Influence decision-making through data, insights, and category expertise
Merchandising & Category Management- Partner with Lowe's to optimize: product assortment and lifecycle management, shelf placement (planograms) and in-store execution, new product introductions and resets
- Leverage POS data and analytics to drive category insights and recommendations
Sales Execution & Forecasting- Develop accurate sales forecasts and demand plans in collaboration with internal and Lowe's teams
- Monitor and analyze performance vs. forecast, identifying risks and opportunities
Cross-Functional Leadership- Collaborate internally with: Supply Chain, Demand Planning, Marketing, and finance
- Ensure alignment and execution of account priorities across all functions
Operational Excellence- Manage: Pricing strategy and margin performance, RFPs, contracts, and terms of sale, Issue resolution (inventory, service, product concerns)
- Ensure on-time delivery, in-stock performance, and service levels meet Lowe's expectations
Education- Bachelor's degree Business, Marketing, Supply Chain, or related field or equivalent experience
Work Experience- 5 years of experience in National or key account management
- 5 years of experience in Retail sales (big-box preferred, Lowe's or Home Depot highly preferred)
- Proven track record managing large national retail accounts
- Experience working directly with merchant teams and retail buyers
Knowledge / Skills / Abilities- Financial & Commercial Acumen - Strong understanding of forecasting, pricing, margins, and budget ownership.
- Cross-Functional Influence - Ability to partner effectively across Product, Marketing, Operations, and Customer Experience.
- Negotiation & Strategic Influence - Ability to lead complex negotiations and influence customer decisions to drive mutually beneficial outcomes.
- Data-Driven Decision Making - Leverages POS data, syndicated insights, and forecasting tools to inform strategy, optimize performance, and identify growth opportunities.
- High Level Communication & Engagement - Skilled in delivering clear, compelling presentations and building credibility with senior-level stakeholders.
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel.
