Expeditors International of Washington Inc

NASA Transport Operations Manager

Expeditors International of Washington Inc • $80K — $95K *
Addison, TX 75001In-Person
Transportation
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of transportation or logistics experience plus supervisory or management experience.
  • Proven ability to manage multi-shift, high-volume operations across multiple locations.
  • Familiarity with air, road, ocean, and parcel transportation processes.
  • Knowledge of dispatch, track and trace, TMS, WMS, and YMS systems.
  • Strong skills in workforce planning and performance management.
  • Excellent communication abilities for hosting meetings and stakeholder engagement.
  • Self-motivated with a results-driven attitude, available for travel.

Responsibilities

  • Lead transportation operations across ATL, DFW and other Americas locations.
  • Manage and develop supervisory staff across multiple shifts.
  • Establish reliable handovers, coverage plans, and escalation paths.
  • Monitor and enhance service level performance and operational quality.
  • Ensure daily management routines and training for supervisors are maintained.
  • Act as the main point for escalation and service recovery operations.
  • Coordinate operational issue resolutions with external partners.

Benefits

  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical
  • Life Insurance
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
  • Growth opportunities within the company
  • Employee Referral Program Bonus
Full Job Description
Job Description

The NASA Transport Operations Manager owns day-to-day execution across the Americas transportation operation. The position leads the ATL shift structure and DFW operational leadership, ensuring consistent coverage, disciplined execution, effective escalation management and achievement of customer service commitments across all shifts and locations.

Major Duties and Responsibilities
  • Lead daily transportation operations across ATL, DFW and other assigned Americas locations.
  • Direct and develop the ATL first-, second-, third-shift and weekend supervisors, the DFW Transport Operations Supervisor and designated team leads.
  • Establish clear shift handovers, coverage plans, workload allocation and escalation paths across the 24/7 operating model.
  • Monitor service levels, on-time-in-full performance, failure reason coding, operational quality, backlog, productivity and staffing.
  • Ensure supervisors complete daily management routines, coaching, training, attendance management and performance follow-up.
  • Act as the primary operational escalation point and lead service recovery, containment, root-cause analysis and corrective-action execution.
  • Coordinate with warehouses, contract manufacturers, suppliers and carriers to resolve operational issues and maintain flow.
  • Implement standard operating procedures, controls, safety and security requirements consistently across locations and shifts.
  • Partner with the Enablement & Process Excellence Manager to test and adopt dashboards, productivity tools, automation and process improvements.
  • Support implementation and operational readiness for new sites, carriers, lanes and programmes.
  • Prepare regular operational performance updates and provide accurate risks, actions and resource requirements to the Senior Manager.
  • Promote a culture of accountability, customer service, cross-shift collaboration and continuous improvement.
  • Travel to customer, supplier, warehouse and operational locations as required.


Qualifications

Qualifications, Experience and Education Requirements
  • Minimum 5+ years of transportation or logistics experience and 5+ years of supervisory or management experience.
  • Demonstrated experience leading multi-shift, high-volume or multi-location operations.
  • Operational knowledge of air, road, ocean and parcel transportation.
  • Working knowledge of dispatch, track and trace, TMS, WMS and YMS systems.
  • Strong skills in workforce planning, prioritisation, escalation management, root-cause analysis and performance management.
  • Ability to host operational meetings, communicate with customer stakeholders and drive change through front-line leaders.
  • Strong time-management, decision-making and communication skills.
  • Self-starter with a highly motivated, results-driven attitude.
  • Availability for domestic travel and occasional international travel.


Additional Information

Key Measures of Success
  • Daily SLA, KPI and on-time-in-full achievement.
  • Operational quality, backlog control and correct failure coding.
  • Effective shift coverage, handovers and escalation response.
  • Team productivity, training completion, engagement and retention.
  • Timely closure of root causes and corrective actions.
  • Successful operational adoption of new processes, tools and programmes.

Key Working Relationships
  • Senior Manager, NASA Transport Operations & Strategy.
  • ATL shift supervisors, DFW supervisor, team leads and operations teams.
  • Customer transportation and onsite stakeholders.
  • Warehouses, carriers, suppliers and contract manufacturers.
  • Global Transport Enablement & Process Excellence, ESC, Freight Pay and BPA teams.


Expeditors offers excellent benefits:
  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical
  • Life Insurance
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
  • Growth opportunities within the company
  • Employee Referral Program Bonus

About Expeditors International of Washington Inc

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 14,600 trained professionals in a worldwide network of over 250 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. At Expeditors, we pride ourselves on being a solutions-based organization and take time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Due to our relationships with local suppliers and global air and ocean partners, we can provide customers with the best routing and pricing options. Our comprehensive, flexible spectrum of services is supported by leading-edge information technology that provides a high level of visibility from end to end. To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.

Expeditors International of Washington Inc Careers

Join the dynamic team at Expeditors International of Washington Inc, a global leader in logistics and freight forwarding, renowned for its commitment to excellence and innovation. At Expeditors, we offer more than just job opportunities; we provide a platform for professional growth and leadership development within an inclusive culture.

Work You’ll Do

At Expeditors, every position plays a crucial role in our success. We are looking for passionate, curious, and skilled professionals ready to lead and innovate in the logistics industry. Our team benefits from a culture that values diversity and leadership, fostering an environment where everyone can thrive.

Explore Career Paths

Whether you are seeking an entry-level role or a senior management position, Expeditors offers a range of career paths to suit your skills and ambitions. From operations to customer service, our job opportunities span across various functions dedicated to improving global supply chains.

Internship Programs

Kickstart your career with an internship at Expeditors. Our internships provide invaluable hands-on experience, allowing you to apply academic knowledge in real-world scenarios. You will gain insights into our operations and contribute to meaningful projects that drive our company forward.

Professional Development

Invest in your future with Expeditors’ unmatched training and development programs. We are committed to your career growth, offering extensive training, diversity workshops, and leadership courses that prepare you for the next steps in your professional journey.

Networking and Innovation

Join a network of industry leaders and innovators at Expeditors. Our collaborative environment encourages networking and idea-sharing, which are key to fostering innovation and driving the company forward. At Expeditors, you will work alongside the best in the industry, leveraging cutting-edge technology and strategies to solve complex challenges.

Benefits and Culture

Expeditors values the well-being of its team members, offering a comprehensive benefits package that supports both personal and professional growth. Our inclusive culture champions diversity and provides a supportive network where all employees can succeed.

Join Our Team

Ready to advance your career at Expeditors International of Washington Inc? Explore open positions that match your skills and interests. We are continuously hiring and looking for individuals who are driven, creative, and ready to contribute to our team’s success.

Stay Connected

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Prepare for Your Interview

Make a great first impression. Prepare for your interview with us by researching our company, refining your resume, and readying yourself to demonstrate how your experiences align with the values and needs of Expeditors. At Expeditors International of Washington Inc, your career is just the beginning of a journey filled with opportunities for growth and leadership. Join us and help shape the future of global logistics.

SEARCH EXPEDITORS JOBS

Learn more about Expeditors International of Washington Inc
Size
19,070 employees
Market Cap
$16.8 billion
Industry
Transportation
Net Income
$696.1 million
5 Year Trend
+22.1%
Revenue
$10.1 billion
NASDAQ
EXPD
* Ladders Estimates

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