Requires a Bachelor’s degree in Systems Engineering, or a related Science, Engineering or Mathematics field. Also requires 5+ years of job-related experience, or a Master's degree plus 3 years of job-related experience. Agile experience preferred.

CLEARANCE REQUIREMENTS:

Department of Defense SECRET security clearance is preferred at time of hire. Candidates must be able to obtain a SECRET clearance within a reasonable amount of time from date of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.

Job Description: 

 General Dynamics Mission Systems has an immediate opening for a Mobile User Objective System (MUOS) Site Support Engineer.  This role provides Intermediate-Level (I-Level) support for the live MUOS system.  The position on the program is titled “I-Level Maintainer” and is primarily focused on supporting the system operators (O-Level Operators) with maintaining the ground system network of a satellite-based communication system.  This exciting role is in Scottsdale, Arizona with a future opportunity to work in Wahiawa, Hawaii. This role may require a rotation to Wahiawa, HI, for an extended period of approximately 18-24 months.

REPRESENTATIVE DUTIES AND TASKS:

I-Level Maintainer responsibilities include:

• Successfully recreate and/or close out site trouble tickets
• Troubleshoot and resolve issues that impact system operations
• Provide on-the-job training to O-Level operators and maintainers, as needed, to empower them to become successful in their role
• Perform proactive system checks to both identify issues before they become problems, and to discover existing problems that do not have automated detection mechanisms
• Work directly with development engineers (i.e. D-Level) to collect data logs, equipment configuration, etc., in support of resolving issues that have been escalated to D-Level subject matter experts for resolution
• Identify key MUOS deficiencies and help influence the prioritization of development tasks required to address important site issues
• Provide weekly written status reports
• Support 24/7 site operations, including “on call” support as required

KNOWLEDGE SKILLS AND ABILITIES-

Critical to Job Success:

• Active DoD Secret (or higher) security clearance
• IAT Level II certification or qualifying degree
• Ability to clearly communicate findings and recommendations to local operators, managers, and remote site technicians via verbal and written communication
• Skills to both multitask and prioritize simultaneously occurring high priority issues in an operational site environment
• Working knowledge of both the Windows (e.g. Windows XP, Windows 10, Windows Server 2003, Windows Server 2012) and UNIX (Red Hat Enterprise Linux and Solaris) operating systems
• Experience with the configuration and monitoring of IP network equipment including routers, switches, firewalls, load balancers, and HAIPEs
• Exposure to computer virtualization solutions
• Experience with various network protocols (e.g. BGP, RDP, SCP/SFTP/SSH, SNMP, TCP, etc.)
• Knowledge of Public Key Infrastructure (PKI) certificate authentication
• Identifies opportunities to apply AI for continuous improvement and innovation

 Ideal for Job Success:

• Experience with network management solutions (i.e. FCAPS: (F)ault management, (C)onfiguration management, (A)ccounting management, (P)erformance management, (S)ecurity management)
• Experience with Situational Awareness (SA) solutions (e.g. Netcool, NetMAC, Splunk, SIEM, ScienceLogic, etc.)
• Experience with the use of various Graphical User Interface (GUI) and command line utilities to troubleshoot both network and software issues
• Familiarity with Earth Terminal (ET) operation and maintenance (e.g. antenna control unit tracking, control, and troubleshooting; alignment of RF subsystems to meet gain, power, and frequency response requirements; troubleshooting of analog and digital signal processing equipment) is a plus
• Prior use and operation of RF test equipment including spectrum analyzers, signal generators, arbitrary waveform generators, and power meters is a plus

Preferred MUOS specific knowledge/experience:

• MUOS system architecture and subsystem connections
• MUOS ground infrastructure and networking equipment
• MUOS RF subsystems theory of operation
• MUOS WCDMA call processing concepts. Knowledge of the MUOS Ericsson Radio Access Network (RAN) solution is a plus (e.g. RBS, RNC, OSS-RC, moshell).
• MUOS backup/archive, planning/provisioning, key management system, and Over the Air Provisioning (OTAP) operations
• Operation and use of MUOS Functional Terminals (MFTs), i.e. Radios.
• Knowledge of the MUOS Waveform is a plus
• Use of Remedy incident trouble ticket systems

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