Fannie Mae

Multifamily Customer Engagement and Partner Management - Principal

Fannie Mae$155K — $209K *
Finance & Insurance
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years of relevant experience in multifamily finance or a related field.
  • Strong grasp of Fannie Mae multifamily products and DUS/GSE underwriting standards.
  • Proven experience in delivering complex product training and supporting learning opportunities.
  • Curiosity and adaptability in applying new techniques, including AI, in workflows.
  • Bachelor's degree or equivalent preferred. Desired skills include strategic thinking and relationship management.

Responsibilities

  • Consult with management on customer network development and support activities.
  • Develop customized financing strategies for multifamily owners and DUS lenders.
  • Collaborate with credit, legal, and risk teams to structure transactions with sound credit principles.
  • Advise on promoting and selling Fannie Mae's products and services.
  • Provide subject matter expertise and best practices recommendations to management.

Benefits

  • Comprehensive health benefits including medical, dental, and vision.
  • Life insurance and voluntary lifestyle benefits.
  • Programs focused on enhancing physical, mental, emotional, and financial well-being.
  • Incentive program participation eligibility for desired performance.
  • Opportunity for hybrid work schedule with flexible daily management.
Full Job Description
Job Description

As a senior member of our team, you will consult with management on efforts and processes for overseeing customer network development and customer support activities, work directly with lenders to develop their capabilities to deliver loans to Fannie Mae, and support customer engagement opportunities.

THE IMPACT YOU WILL MAKE

You will have the flexibility to shape your day while partnering with a team that prioritizes collaboration and client service. Key responsibilities include:
  • Building strong relationships with multifamily owners and DUS lenders by developing customized financing strategies and delivering best-in-class customer service.
  • Partner with credit, legal, risk, and servicing teams to structure transactions that balance mission and market objectives with sound credit principles.
  • Providing guidance and recommendations on promoting and selling Fannie Mae's products and services.
  • Providing subject matter expertise, best practices, and recommendations to management.


THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experience
  • 8 years relevant experience
  • Strong understanding of Fannie Mae multifamily products and DUS/GSE underwriting standards
  • Ability to deliver training on complex products and processes and support internal and external learning
  • Demonstrates curiosity and adaptability by learning and responsibly applying new techniques, including artificial intelligence, to reimagine how we work


Desired Experience
  • Bachelor's degree or equivalent
  • Demonstrated relationship management skills, with a proven ability to engage effectively with internal and external stakeholders
  • Demonstrated strategic thinking, strong client relationship management, and ability to offer solutions to complex issues
  • Strong written, verbal, and presentation skills for communicating complex transactions to senior leadership and other internal stakeholders
  • Adept at delivering clear and concise presentations tailored to diverse stakeholder audiences


Multifamily Customer Engagement - Customer and Partner Management - Principal

#LI-NL1 - Hybrid

Qualifications

Education:
Bachelor's Level Degree (Required)

The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here.

Requisition compensation:
155000
to
209000

About Fannie Mae

As the leading source of residential mortgage credit in the U.S. secondary market, Fannie Mae is supporting today's economic recovery and helping to build a sustainable housing finance system. They exist to provide reliable, large-scale access to affordable mortgage credit in all communities across the country at all times so people can buy, refinance, or rent homes. Fannie Mae is working to establish and implement industry standards‚ develop better tools to price and manage credit risk‚ build new infrastructure to ensure a liquid and efficient market and facilitate the collection and reporting of data for accurate financial reporting and improved risk management. Fannie Mae is committed to being their customers’ most valued business partner and delivering the products, services and tools their customers need to serve the entire market confidently, efficiently and profitably. Ultimately‚ Fannie Mae measures their progress not only by paying taxpayers and improving the housing finance system‚ but also by the difference they make in people’s lives.

Fannie Mae Careers

Join the vibrant team at Fannie Mae, where we are committed to solving the challenges of today's housing market while fostering inclusive growth and innovation. As a cornerstone of the American mortgage system, Fannie Mae offers unparalleled job opportunities that empower you to influence the future of housing finance. Work You’ll Do At Fannie Mae, you will collaborate with some of the brightest minds in the finance and technology sectors. Our mission is to ensure access to affordable housing for people across the United States, and your work here will contribute to that goal. With roles ranging from financial analysis to technology development, your career at Fannie Mae will be marked by growth, leadership, and the pursuit of excellence. Innovate and Lead Fannie Mae stands at the intersection of financial services and innovative technology solutions, making it an ideal place for those who are driven to explore new ideas and push boundaries. Our culture thrives on innovation and leadership, encouraging every team member to bring forward ideas that drive efficiency and effectiveness. Professional Growth and Development Career advancement at Fannie Mae is not just a possibility—it is an expectation. We are dedicated to the professional growth of our employees through robust training programs, leadership workshops, and continuous learning opportunities. Whether you are looking to sharpen your analytical skills, enhance your leadership capabilities, or dive deep into the housing market dynamics, Fannie Mae provides the resources to achieve your professional goals. Diversity and Inclusion At Fannie Mae, we believe that diversity fuels innovation. We are committed to fostering an inclusive environment where diverse voices are heard and valued. Through diversity training and a culture that celebrates unique perspectives, we ensure that all team members can contribute to their fullest potential. Join Our Team Explore the array of job opportunities at Fannie Mae, from internships for budding professionals to full-time positions for seasoned experts. We are hiring individuals who are passionate, curious, and eager to make a difference. Our team is looking for candidates who not only have the necessary skills but also embody our values of integrity, impartiality, and respect. Benefits and Perks Working at Fannie Mae comes with a comprehensive benefits package designed to support the health, well-being, and financial security of our employees and their families. From competitive health benefits and retirement plans to flexible working arrangements and wellness programs, we prioritize the well-being of our team members. Stay Connected Networking and staying connected are key components of building a successful career at Fannie Mae. Engage with us through various professional networking events, online communities, and social platforms to stay updated on new positions, company news, and industry trends. Apply Now Ready to take the next step in your career? Review our open positions, tailor your resume, and prepare for an interview that could set you on a path to a rewarding career at Fannie Mae. We are excited to see how your vision, skills, and enthusiasm can contribute to our team and the broader mission of affordable housing. Explore Fannie Mae Jobs Discover the exciting and impactful career paths available at Fannie Mae. Each position offers the opportunity to challenge yourself, contribute to a significant cause, and work within a culture that values innovation, leadership, and community impact. Join us in shaping the future of housing finance—apply today and be part of a team that is dedicated to making a difference.
Learn more about Fannie Mae
Size
7,400 employees
Industry
Founded
1938
NASDAQ

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