Lowe’s

MST ASM

Lowe’s • $62K — $104K *
Pasco, WA 99301In-Person
Retail & Consumer Goods
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 2 years leading associates in retail
  • 3 years in a fast-paced, cross-functional environment
  • 1 year performing manager-on-duty responsibilities
  • 1 year managing sales associates in various settings
  • Proficiency in Microsoft Office Suite
  • Experience with retail store freight flow logistics

Responsibilities

  • Lead and develop a team of supervisors and associates
  • Model customer service behaviors and maintain a clean, safe store
  • Set and track measurable service and operational goals
  • Connect regularly with the team to address challenges
  • Recognize and provide feedback for effective behaviors
  • Manage associate performance and relations issues
  • Drive execution of operational programs and address service barriers
  • Ensure store safety and security protocols are followed

Benefits

  • Health, dental, and vision insurance
  • Life and disability insurance
  • Paid time off including vacation, holidays, and volunteer time
  • 401(k) with company match
  • Employee assistance program offering various services
  • Tuition assistance and trade skills scholarships
  • Lowe's associate discounts and other perks
Full Job Description
Key Responsibilities
  • Team Leadership
    • Interviews, selects, develops and provides direct leadership over a team of supervisors and associates that support product categories in assigned area
    • Models the behaviors that are needed to deliver SMART customer service, maintain an in-stock position, and keep the store clean and safe for customers
    • Sets clear and measurable service, and operational goals for the team, ensures the team's effort supports those goals, and tracks progress on a daily basis
    • Connects with the team regularly to understand challenges they are facing and to remove obstacles
    • Provides recognition for demonstrating effective behaviors and exceeding operational goals at the individual and team level
    • Provides open and timely feedback, coaching, training, development opportunities and mentorship to members of the team and encourages others to communicate openly and share constructive feedback
    • Manages performance of associates against established goals and works with supervisors to take action when necessary to address performance concerns
    • Encourages others to share ideas and empowers others to make decisions while providing guidance when necessary
    • Identifies any associate relations concerns and takes the appropriate action as needed, handling directly where appropriate and/or escalating issues to senior management or HR
    • Drives execution of all service, reset, pricing and operational programs in assigned area by monitoring activities, providing feedback, and making adjustments where needed
    • Identifies any barriers to superior service and communicates these along with solutions in a timely manner ensuring operations do not impact the customers' ability to see or interact with products
    • Serves as a primary escalation point for the most significant and impactful customer complaints
  • Program Execution
    • Manages store opening and closing procedures
    • Controls expenses including payroll and other controllable expenses, and manages payroll hours by confirming the schedule supports the forecasted payroll plan
    • Maintains knowledge of industry service, sales and operational trends and shares and applies knowledge where possible
    • Identifies sales opportunities and gaps in inventory/merchandising and creates specific plans of action to drive improved in-stock, sales, and margin performance
    • Looks for ways within respective departments to enhance the Pro customer experience and drive Pro sales
    • Anticipates and proactively addresses operational issues that could impact customer service levels and/or achievement of store sales goals
    • Monitors the use of store power equipment, ensuring that it is operated safely at all times and addressing any violations with associates
    • Drives a culture of safety, security and shrink prevention throughout the store, ensuring doors and gates are secured and monitored, signs of shoplifting and theft are reported appropriately, and that steps are taken on a daily basis to maintain inventory and shrink budget integrity
  • Manager-on-Duty (MOD)
    • Provides full leadership over the store, driving engagement, customer service, and staffing and operational efficiency
    • Walks the store, observing customer/associate interaction and providing in-the-moment coaching to ensure associates are engaging customers and driving sales.
    • Ensures depts are properly staffed for customer traffic, shifts associates for coverage as needed.
    • Manages associate response to call buttons
    • Validates that aisles remain clean, safe and free of clutter
    • Funnels non-MOD activities (e.g., customer complaints, management approvals, and other run the business activities including opening and closing the store) to appropriate non-MOD leaders
  • Self-Leadership
    • Seeks performance feedback from others and pursues self-development opportunities
    • Proactively builds and maintains collaborative relationships with cross-functional partners
    • Sets an example for others by adapting quickly and effectively to work challenges and organizational change
  • Responsibilities Specific to the MST ASM
    • Manages all reset, service and pricing activity within the store as well as Live Nursery service and watering as seasonal need requires.
    • Teaches and demonstrates effective use of Lowe's selling and service model
    • Support Ad Set execution through MST Flex endcap and promo space execution as well as validating promotional signage readiness
    • Accountable to Product location space accuracy through SIMS execution and feedback during reset and service execution
    • In addition to the above responsibilities, this individual is held accountable for other duties as assigned

Required Qualifications
  • 2 Years Experience leading associates in a retail environment
  • 3 Years Experience working in a fast-paced, cross- functional work environment
  • 1 Year Experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility
  • 1 Year Experience directly managing a team of sales associates (commissioned or non-commissioned) in retail, business-to-business, outside sales, or consumer service industry (Specialty ASM)
  • Experience using Microsoft Office Suite
  • Experience in retail store freight flow logistics (Operations ASM)

Preferred Qualifications
  • Bachelor's degree Related field
  • 5 Years Experience leading service associates in a retail or consumer service industry (Merchandising ASM)
  • 5 Years Experience directly managing a team of sales associates (commissioned or non-commissioned) in retail, business-to-business, outside sales, or consumer service industry (Specialty ASM)
  • 5 Years Experience leading support/operations associates in a retail or consumer service industry (Operations ASM)
  • 3 Years Experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility
  • Experience working in the home improvement retail sector
  • Experience working with store computer systems (including but not limited to: Project Tool, Genesis, M2O, Thin Client, etc.)


Pay Range: $62,000.00 - $104,000.00 annually
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Associate Benefits (https://talent.lowes.com/us/en/joining-our-team)
  • Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals.
  • Health, Dental and Vision insurance
  • Life and Disability insurance
  • Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
  • Flexible spending and health savings accounts
  • 401(k) Retirement account with company match
  • Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
  • Education support programs, including tuition assistance and trade skills scholarships
  • Business Travel Accident insurance
  • Maternity and Parental leave
  • Adoption assistance
  • Lowe's Associate Discount and broad discount platform
  • Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards


About Lowe’s

Lowe's Careers

Joining Lowe's means becoming part of a team that is committed to fostering an environment of growth, innovation, and leadership. As one of the leading home improvement companies, Lowe's offers unparalleled job opportunities and a culture that values diversity and professional development. Work You'll Do At Lowe's, your work will directly impact our mission to help people love where they live. Whether you're involved in the direct sales process, product development, or customer service, your role will contribute to our industry-leading standards. Transform Your Career Leverage your skills and drive in a position that empowers you to lead projects and initiatives that redefine the retail experience. Lowe's is at the forefront of the industry, combining retail, technology, and customer service to create unique experiences for consumers. Join a team of dedicated professionals who are there to support your career aspirations and help you grow both personally and professionally. With over 300,000 team members, Lowe's is a place where you can cultivate a career filled with innovation and opportunities. Lowe's Professional Growth and Opportunities We are committed to the professional growth of every team member. Lowe's offers a variety of career paths and opportunities for advancement, including leadership roles in numerous departments. Whether you're seeking a part-time position or a full-time career, Lowe's provides the training and resources needed to advance and excel. Internship Programs Start your career with Lowe's through our dynamic internship programs. These opportunities provide hands-on experience and a chance to engage in meaningful work that impacts our business. Interns at Lowe's gain invaluable skills, work alongside experienced professionals, and are considered for full-time positions upon successful completion of the program. Benefits and Culture Lowe's is dedicated to maintaining a culture that promotes diversity and inclusion. We offer a comprehensive benefits package that supports the health, well-being, and financial security of our employees and their families. Benefits include health insurance, retirement plans, and employee discounts, among others. Networking and Innovation Stay connected and ahead in your career through Lowe's commitment to innovation and networking. Our team members have access to cutting-edge technology and are encouraged to think outside the box to solve challenges. Networking within the company is supported through various groups and initiatives, fostering connections that can lead to career advancement. Join Our Team Explore the job opportunities at Lowe's that match your skills and interests. We are always looking for passionate, curious, and solution-driven team players. Start your journey with Lowe's today and be part of a company that values hard work and dedication. Stay Up to Date Keep informed with the latest in career tips, company news, and industry insights—all from the people who work at Lowe's. Our careers blog provides valuable content that can help you navigate your professional journey. Job Alert Emails Customize your subscription to receive job alerts and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Lowe's. SEARCH LOWE'S JOBS At Lowe's, your career is in your hands. Build it with us and be part of a team that is changing the future of retail.
Learn more about Lowe’s
Size
200,000 employees
Market Cap
$120.3 billion
Industry
Real Estate & Construction
Net Income
$5.8 billion
Founded
1946
5 Year Trend
+8.2%
Revenue
$89.5 billion
NASDAQ
LOW
* Ladders Estimates

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