Site: The General Hospital Corporation

Job Summary
Summary: Responsible for managing the daily operations of administrative services within the organization, ensuring smooth and efficient workflows. This role oversees office functions, staff coordination, and provides administrative support to various departments, working to enhance administrative processes, ensure compliance with organizational policies, and support overall operational goals.
-Manages daily administrative operations, including scheduling, correspondence, and office logistics.
-Coordinates with department heads to ensure that administrative support is aligned with departmental needs.
-Monitors and improves office workflows and processes to increase efficiency.
-Ensures compliance with hospital policies, procedures, and regulatory requirements.
-Supervises and trains administrative staff, managing performance and providing development opportunities.
-Oversees budgeting for office supplies and administrative resources, ensuring cost-effective management.
-Assists in preparing reports, presentations, and documentation for senior leadership.
-Acts as a liaison between the administrative team and hospital leadership to facilitate communication.

Qualifications

Education
Bachelor's Degree Required

Master's Degree in Management, Business, or related field preferred

Experience

• Minimum of 5 years of research administration experience in an academic or non-profit research environment

• Experience in strategic development and implementation
• Expertise in clinical research oversight and procedures preferred
• Certified Research Administrator (CRA) or similar credential preferred
• Experience with foundation and philanthropic funding preferred

• Experience with communications and development activities preferred
• Minimum of 2 years of supervisory experience

Knowledge, Skills and Abilities
- Strong organizational and time management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in office software and administrative technologies.
- Ability to manage multiple tasks and prioritize in a fast-paced environment.
- Experience in managing and mentoring a team.

Additional Job Details (if applicable)

Drawing on extensive professional experience and a broad understanding of organizational development, the Research Operations Manager leads development and implementation of strategy to advance the mission of the Medical Practice Evaluation Center (MPEC), an internationally recognized clinical and modeling research group composed of 16 faculty members and approximately 60 staff, supported by an annual grant portfolio of ~$18 million. Primary responsibilities include strategic planning and implementation for organizational design and operations; recruitment, supervision, and mentorship of operations and research staff; communications and fundraising; and operational improvements including space, equipment, and materials. Reporting directly to the MPEC Director(s) and working collaboratively with the Research Finance Manager, the Research Operations Manager leads development and execution of a broad, forward-facing strategic plan for MPEC that will ensure the sustainability of outstanding performance in support of MPEC's research and training mission.

Organizational Strategic Development & Operations
o Develops and executes an engagement strategy to attract new funding sources, with emphasis on philanthropic and foundation partners
o Strategic Plan Implementation, Marketing, and External Engagement
o Implements the strategic plan through coordinated outreach, engagement, and communications initiatives
o Leads marketing and public relations efforts to promote MPEC research, training opportunities, and outcomes
o Oversees dissemination of research findings and training offerings to internal and external audiences.
o Strengthens visibility and positioning of MPEC locally, nationally, and globally
o Builds and sustains collaborative relationships across MPEC pillars, MGB DOM Divisions, other MGB Departments, and external institutions
o Identifies strategic priorities and develops a comprehensive strategic plan that increases synergy between MPEC pillars
o Collaborates with the Research Finance Manager to expand and sustain federal, foundation, and philanthropic support
o Develops and implements a comprehensive strategy for MPEC operational growth
o Provides strategic oversight and direction for recruiting, training, mentorship, and professional development for research staff, with operational execution led by employees' direct supervisor.
o Develops and oversees an MPEC communications strategy
o With MPEC leadership and faculty, develop a plan to enhance and actively maintain communication of scientific outputs to both public and scientific partners
o Work with MPEC staff and faculty acting to promote and disseminate research findings, methods, and training opportunities to highlight and elevate the achievements of the group
o Working with MPEC leadership, the Research Finance Manager, and faculty, leverage a range of innovative platforms such as social media and online tools to engage partners, potential collaborators and funders, and the public at large in the outputs, projects, and directions of MPEC
o Applies a robust understanding of the processes involved in the overall research efforts. This includes clinical research, transactional research, implementation science, health services/outcomes research, economic analysis, and global health, both domestic and international, to address the needs of the individual researchers and the research staff within MPEC
o Builds and maintains operational infrastructure for community-engaged partnerships including coordination and institutional administrative processes to support MPEC investigators
o Develops resources and guidance to strengthen community partner administrative capacity (e.g., reporting expectations, research administration workflows) and reduce barriers to participation
o Assists in establishing Center-wide best practices for community-engaged and multisite partnerships
o Creates, improves, and sustains best practices to drive continuous research improvement efforts including deploying needs assessments to identify MPEC priorities and conducting exit interviews
o With MPEC Director(s), leads monthly Center-wide meetings
o Attends and participates in monthly MPEC faculty and all-MPEC-wide meetings
o Meets weekly with the MPEC Director(s) and the Research Finance Manager

Research Personnel Management
o Serves as a source of expertise for human resource issues
o Remains up to date on personnel-related issues such as benefits, parental leave, FMLA, UKG, Workday, labor standards, etc., and collaborate in the development and implementations MPEC policies to ensure compliance and wellbeing of staff
o Partners with the MGB HR Business Partner for Reductions in Force (full or partial) and Performance Improvement Plans (PIP) if needed
o Engages personnel (alone or with PI/supervisor) and provides necessary resources and support in:
o RIF/out-counseling conversations
o PIP counseling
o Ensures annual compliance for supervisory organization staff
o Confirms annual staff training requirements are met (HealthStream, Advarra, etc.)
o Directs or completes all supervisory organization staff performance reviews
o Collects and organizes input, prepare draft review
o Ensures timely submission to HR by processing Workday evaluation tasks
o Provides coaching on annual goal development
o Submits pay changes (merit, adjustment, promotion)
o Completes Workday task approvals for supervisory organization
o Supervises the Staff Manager, and through this role, oversees recruiting, staffing, performance management, and professional development for all MPEC staff.
o Evaluates staffing needs and, with faculty and MPEC leadership, sets recruiting priorities and timelines to ensure appropriate staffing levels for both faculty/professional roles and staff positions, with recruiting operations executed by the Staff Manager
o Establishes frameworks and expectations for staff professional and retention strategies to ensure optimal employee engagement and productivity, implemented in partnership with the Staff Manager
o Develops and approves Center-wide HR policies and SOPs to support an optimized workplace (workplace attendance, authorship, etc.)

Center Operations and Management
o Supervises the Research Office Manager:
o Maintains research equipment inventory for MPEC and facilitates interactions with IS Help Desk to procure service or troubleshooting for computing equipment
o Leads procurement and reimbursements activities, ensuring fiscally prudent use of research funding, and troubleshooting procurement of specialty items for research needs
o Coordinates activities with research trainees, including scheduling and onboarding, appointments on institutional training grants, billing agreements with partner institutions, and other logistical considerations
o Oversees research space inventory, monitors research space density, completes routine space asset certifications, assigns space/seats, forecasts and strategizes about future space needs, and works with organizational leadership to advocate for and identify appropriate space for Center efforts
o Partners with DOM Division administrators to coordinate MPEC, interdivisional, and inter-Departmental seating adjustments
o Oversees identification and fulfillment of technology and tech support needs

Remote Type

Onsite

Work Location

100 Cambridge Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range
$70,990.40 - $103,230.40/Annual

Grade
7

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.